Intake & Admissions Coordinator: Help Transform Lives

The Salvation Army Southern California; Los Angeles (CA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Career growth opportunities

Paid time off

Employee store discounts

Great work discounts

AFLAC Insurance

Employee Assistance Program (EAP)

Employee Referral Bonuses

Job summary

The Salvation Army Southern California is seeking an Intake Coordinator for the Canoga Park ARC. You will screen applicants, coordinate with referral agencies, and guide admissions and orientation processes to ensure compliant program enrollment.

Responsibilities include maintaining participant records, onboarding support, outreach, and reporting while upholding HIPAA and program policies. A valid driver license and MS Office skills are required.

Qualifications

• BA in a Social Service field preferred.
• Two years of verifiable professional related experience required.
• High School graduate or equivalent (GED) required.
• Possession of a valid Driver's License with acceptable driving record required.
• Knowledge of Microsoft Office programs (MS Word, Excel, Access).
• Excellent organizational skills with attention to detail.
• Professional judgment and integrity in handling confidential information.
• Effective written and verbal communication skills.
• Strong customer service skills with diverse populations.

Responsibilities

• Screen and assess applicants seeking program admission through in-person or phone interviews, review referral information, and determine eligibility.
• Coordinate with referral agencies and obtain necessary background information to support admission decisions.
• Refer ineligible applicants to alternative community resources and appropriate service providers.
• Conduct new participant intake and orientation, explaining program services, rules, and expectations.
• Complete admission documentation, obtain required signatures, and ensure participants understand all agreements.
• Create and maintain participant records, including data entry in the BITS system, case files, and ID cards.
• Assist with participant onboarding needs, such as clothing requisitions, inventory of belongings, dorm assignments, and scheduling appointments with counselors or chaplains.
• Develop and maintain referral relationships through regular outreach activities and community engagement to sustain program referrals.
• Represent the program at inter-agency meetings, conferences, and community events as needed.
• Prepare reports and statistical data requested by program administration.
• Maintain confidentiality of participant records and ensure compliance with HIPAA, CFR 42, and organizational requirements.
• Provide cross-functional support by covering Program Aide responsibilities when needed.
• Perform additional duties assigned by the Program Administrator.

Skills

Organizational skills

Communication skills

Customer service

Confidentiality

Driver's license

Education

Bachelor's in Social Service field

High School diploma or GED

Tools

Microsoft Office

Job description

The Salvation Army Southern California is seeking an Intake Coordinator for the Canoga Park ARC. You will screen applicants, coordinate with referral agencies, and guide admissions and orientation processes to ensure compliant program enrollment.

Responsibilities include maintaining participant records, onboarding support, outreach, and reporting while upholding HIPAA and program policies. A valid driver license and MS Office skills are required.