Intake Coordinator - Anaheim

The Salvation Army ARC Anaheim; Anaheim (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Career growth

Paid time off

Medical/Dental/Vision

Wellness incentives

Retirement plan

Pre-paid legal

AFLAC

Pet insurance

EAP

Employee discounts

Job summary

The Salvation Army ARC Anaheim is seeking an Intake Coordinator to support the Adult Rehabilitation Program. You will conduct screening interviews at the center or with community agencies and determine program eligibility or referrals.

You will process admitted beneficiaries, maintain case records in ARC software, obtain signatures, and coordinate clothing and dorm assignments with staff. The role requires strong organizational and customer service skills.

Qualifications

• BA in a Social Service field preferred.
• Two years of verifiable professional related experience required.
• High School graduate or equivalent (GED) required.
• Possession of a valid Driver's License with acceptable driving record required.
• Knowledge of Microsoft Office programs (MS Word, Excel, Access).
• Excellent organizational skills with attention to detail.
• Professional judgment and integrity in handling confidential information.
• Effective written and verbal communication skills.
• Strong customer service skills with diverse populations.

Responsibilities

• Conduct screening interviews at the center or with community agencies; determine program eligibility or referral.
• Refer ineligible applicants to other community agencies and institutions.
• Process admitted beneficiaries via program orientation; explain rules and regulations.
• Obtain signatures on all formal agreements; ensure intake understands key points.
• Initiate case record folders; data entry in ARC software (BITS); make ID cards.
• Dispense clothing requisitions; inventory belongings; arrange dormitory assignments with Counselor/Chaplain.
• Maintain contact with referrals; perform at least 4 hours weekly outreach using ARC vehicle.
• Attend inter-agency meetings and conferences as needed.
• Prepare reports or statistical information for Administrator.
• Maintain confidentiality of all records (CFR 42 & HIPAA).
• Crosstrain to cover Program Aide tasks.
• Other duties as assigned by Administrator for Program.

Skills

Customer service

Communication skills

Organizational skills

Professional judgment

Education

BA in Social Service field

High School diploma or GED

Driver's License

Tools

Microsoft Office

MS Word

Excel

Access

Job description

Description

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR PROGRAM TEAM

Become part of the dedicated team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Anaheim ARC, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving, and teamwork skills while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth


• Paid time off


• Medical, Dental, and Vision


• Wellness Program Incentives


• Retirement Plan


• Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance


• Employee Assistance Program (EAP)


• Employee Store Discounts


• Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)

As our enthusiastic and hardworking Intake Coordinator, you will be responsible for (but not limited to):

• Conduct screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Confer with referral agents and other extra-agency personnel concerning prospective beneficiaries and request written background information when necessary. Screen individuals on the phone when appropriate. Determine program eligibility or referral based on the personal interview and written information.


• Refer ineligible applicants to other, more appropriate community agencies and institutions.


• Process admitted beneficiaries via program/available services orientation. Explain applicable rules and regulations.


• Obtain necessary signatures on all formal agreements; ensure new intake understands all key points.


• Initiate case record folders, complete all data entry in all pertinent areas of the ARC software (BITS), make ID cards.


• Dispense clothing requisitions- for new intakes. Take personal inventories of clothing and other belongings and arrange dormitory assignments in cooperation with Resident Manager; scheduling interviews with the Counselor or Chaplain.


• Maintain ongoing contact with current and prospective referral sources to ensure referrals are kept at an adequate level to maintain program integrity. Devote a minimum of four (4) hours weekly to direct outreach in surrounding communities using an ARC vehicle.


• Attendance at inter-agency meetings and conferences as needed or required.


• Preparation of any reports or statistical information as required by Administrator for Program.


• Maintain confidentiality of all records, including discharged files, as needed and required for program operation (CFR 42 & HIPAA). Prepare beneficiary files w/blank forms required by ARC Command.


• Crosstrain to cover Program Aide tasks as needed.


• Other duties as assigned by Administrator for Program.

Qualifications to be considered for this position:

• BA in a Social Service field preferred


• Two (2) years of verifiable professional related experience required


• High School graduate or equivalent (GED) required


• Possession of a valid Driver's License with acceptable driving record required


• Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate.


• Excellent organizational skills with attention to detail


• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families, and co-workers


• Effective written and verbal communication skills


• Strong customer service skills with the ability to work with diverse populations

Schedule:

• Work schedules are determined by Management and employee must be flexible to always ensure adequate coverage.


• Full-time employees may be scheduled to work any full-time shift including evenings, weekends, and holidays.

Qualifications

Education

Required

High School or Equivalent or better.

Licenses & Certifications

Required

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.