Intake Coordinator - San Bernardino

The Salvation Army Southern California; San Bernardino (CA); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Career growth

Paid time off

Employee Discounts

Medical, Dental, Vision

Retirement Plan

AFLAC

EAP

Job summary

The Salvation Army Southern California is seeking staff for the ARC program to support admissions, eligibility determinations, and beneficiary onboarding. You will handle interviews, orient new entrants to services, and manage records with attention to CFR 42 and HIPAA requirements.

Responsibilities include referrals, outreach, cross-training for Program Aide tasks, and occasional duties assigned by supervision.

Qualifications

• BA in a social service field preferred.
• High School diploma or equivalent required.
• Strong organizational and communication skills.

Responsibilities

• Screening interviews at the center or with referral agents.
• Process admissions, orient beneficiaries, and manage records.
• Refer ineligible applicants to appropriate agencies.
• Maintain outreach with referral sources; use ARC vehicle at times.
• Attend inter-agency meetings and prepare required reports.
• Maintain confidentiality of all records and perform duties as assigned.

Skills

Organizational skills

Communication skills

MS Office

Education

BA in Social Service field

High School diploma

Tools

MS Word

Excel

Access

Job description

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

PAY RATE: $18.00/Hour

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Employee Assistance Program (EAP)

Essential Job Duties

• Conducting screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Conferring with referral agents and other extra-agency personnel concerning prospective beneficiaries and requesting written background information when necessary. Screening individuals on the phone when appropriate. Determining eligibility for the program or referral based on the personal interview and written information.
• Processing of admitted beneficiaries via orienting them to the program of services. Explaining applicable rules and regulations. Obtaining necessary signatures on formal agreements. Initiating case record folders, completing all data entry in all pertinent areas of the ARC software (BITS), making ID cards, dispensing clothing requisitions. Taking personal inventories of clothing and other belongings and arranging or insuring dormitory assignments in cooperation with Resident Manager, and scheduling interviews with the Counselor or Chaplain.
• Refer ineligible applicants to other, more appropriate community agencies and institutions.
• Maintaining ongoing contact with current and prospective referral sources sufficiently to ensure referrals at an adequate level to maintain program integrity. Devoting at least 4 hours weekly to outreach in surrounding community using an ARC vehicle.
• Attendance at inter-agency meetings and conference as needed or required.
• Preparation of any reports or statistical information as required by Center Administrator.
• Maintain confidentiality of all records, including discharged files, as needed and required for operation of program (CFR 42 & HIPAA). Prepare beneficiary files w/blank forms required by ARC Command.
• Crosstrain to cover Program Aide tasks as needed.
• Your supervisor or the Administrator may assign other written or verbal duties.

Qualifications

• BA in a Social Service field preferred.
• High School graduate or equivalent required.
• Two (2) years of related professional experience required.
• Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate
• Excellent organizational skills with attention to detail
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families and co-workers
• Effective written and verbal communication skills
• Must have a valid Driver’s License and be able to pass an MVR, required.
• Must pass a background check, which will include Criminal History and Sex Offender Registry.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to lift to 30lbs
• Ability to perform various repetitive motion tasks

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds when available.