Intake Coordinator - San Jose ARC

The Salvation Army Southern California; San Jose (CA); On-site; USD 20,968 - 29,864; Full time

Job summary

The Salvation Army Southern California is looking for an Intake Coordinator to conduct interviews and process beneficiaries at our San Jose location. This role requires strong organizational and communicative skills.

The successful candidate will be responsible for maintaining confidentiality, outreach in the community, and collaborating with various agencies to ensure program integrity.

Qualifications

• Two years of related experience required.
• Ability to lift up to 30 lbs.
• Ability to communicate clearly on the telephone.

Responsibilities

• Conduct screening interviews at the center or community agencies.
• Process admitted beneficiaries by orienting them to program services.
• Maintain contact with current and prospective referral sources.

Skills

Knowledge of Microsoft Office programs

Excellent organizational skills

Effective written and verbal communication skills

Professional judgment and integrity

Education

BA in a Social Service field preferred

High school graduate or equivalent

Job description

Overview

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to complete the rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

THE SALVATION ARMY "DOING THE MOST GOOD"
SAN JOSE CA - INTAKE COORDINATOR
PAY RATE: $18.45

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Qualifications

• BA in a Social Service field preferred
• High school graduate or equivalent required
• Two (2) years of related experience
• Knowledge of Microsoft Office programs, MS Word, Excel, and Access with ability to learn additional software as appropriate
• Excellent organizational skills with attention to detail
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families and co-workers
• Effective written and verbal communication skills

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to lift up to 30 lbs
• Ability to perform various repetitive motion tasks

Essential Job Duties

• Conduct screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Confer with referral agents and other extra-agency personnel concerning prospective beneficiaries and request written background information when necessary. Screen individuals on the phone when appropriate. Determine eligibility for the program or referral based on the personal interview and written information.
• Process admitted beneficiaries by orienting them to the program of services. Explain applicable rules and regulations. Obtain necessary signatures on formal agreements. Initiate case record folders, complete data entry in ARC software (BITS), make ID cards, and dispense clothing requisitions. Take personal inventories of clothing and other belongings and arrange or insure dormitory assignments in cooperation with the Resident Manager, and schedule interviews with the Counselor or Chaplain.
• Refer ineligible applicants to other, more appropriate community agencies and institutions.
• Maintain ongoing contact with current and prospective referral sources to ensure referrals at an adequate level to maintain program integrity. Devote at least 4 hours weekly to outreach in surrounding community using an ARC vehicle.
• Attend inter-agency meetings and conferences as needed or required.
• Prepare reports or statistical information as required by the Center Administrator.
• Maintain confidentiality of all records, including discharged files, as needed and required for operation of program (CFR 42 & HIPAA). Prepare beneficiary files with blank forms required by ARC Command.
• Crosstrain to cover Program Aide tasks as needed.
• Your supervisor or the Administrator may assign other written or verbal duties.