Intake Coordinator - Anaheim

The Salvation Army Southern California; Anaheim (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, and Vision

Retirement Plan

Wellness Program Incentives

EAP

Referral Bonuses

Employee Store Discounts

Great Work Perks Discounts

Job summary

The Salvation Army Southern California is seeking an Intake Coordinator at the Anaheim ARC. This full-time role involves screening applicants, determining program eligibility, and coordinating intake processes. You will manage documentation, data entry in ARC software, and outreach efforts to maintain referrals.

Strong communication and organizational skills are essential. Qualifications include a BA in a social service field (or equivalent experience), plus at least two years in a related role

Qualifications

• BA in a Social Service field preferred.
• Two years of verifiable professional related experience required.
• High School graduate or equivalent (GED) required.

Responsibilities

• Conduct screening interviews at the center or with community agencies to determine program eligibility or referrals.
• Refer ineligible applicants to appropriate community agencies.
• Process admitted beneficiaries via orientation and explain applicable rules.
• Obtain signatures on formal agreements and ensure intake understands key points.
• Initiate case records in ARC software (BITS) and prepare beneficiary files.
• Engage in outreach for referrals; maintain contacts with referral sources.
• Attend inter-agency meetings and prepare required reports.
• Maintain confidentiality of all records per CFR 42 & HIPAA.
• Cross-train to cover Program Aide tasks as needed.
• Other duties as assigned by Administrator for Program.

Skills

Customer service

Organizational skills

Written and verbal communication

Microsoft Office

Attention to detail

Education

BA in Social Service field

High School diploma or GED

Tools

MS Word

Excel

Access

Job description

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

About Our Program Team

Become part of the dedicated team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Anaheim ARC, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving, and teamwork skills while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth
• Paid time off
• Medical, Dental, and Vision
• Wellness Program Incentives
• Retirement Plan
• Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance
• Employee Assistance Program (EAP)
• Employee Store Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)
• Employee Referral Bonuses

As our enthusiastic and hardworking Intake Coordinator, you will be responsible for (but not limited to):

• Conduct screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Confer with referral agents and other extra-agency personnel concerning prospective beneficiaries and request written background information when necessary. Screen individuals on the phone when appropriate. Determine program eligibility or referral based on the personal interview and written information.
• Refer ineligible applicants to other, more appropriate community agencies and institutions.
• Process admitted beneficiaries via program/available services orientation. Explain applicable rules and regulations.
• Obtain necessary signatures on all formal agreements; ensure new intake understands all key points.
• Initiate case record folders, complete all data entry in all pertinent areas of the ARC software (BITS), make ID cards.
• Dispense clothing requisitions- for new intakes. Take personal inventories of clothing and other belongings and arrange dormitory assignments in cooperation with Resident Manager; scheduling interviews with the Counselor or Chaplain.
• Maintain ongoing contact with current and prospective referral sources to ensure referrals are kept at an adequate level to maintain program integrity. Devote a minimum of four (4) hours weekly to direct outreach in surrounding communities using an ARC vehicle.
• Attendance at inter-agency meetings and conferences as needed or required.
• Preparation of any reports or statistical information as required by Administrator for Program.
• Maintain confidentiality of all records, including discharged files, as needed and required for program operation (CFR 42 & HIPAA). Prepare beneficiary files w/blank forms required by ARC Command.
• Crosstrain to cover Program Aide tasks as needed.
• Other duties as assigned by Administrator for Program.

Qualifications To Be Considered For This Position

• BA in a Social Service field preferred
• Two (2) years of verifiable professional related experience required
• High School graduate or equivalent (GED) required
• Possession of a valid Driver's License with acceptable driving record required
• Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate.
• Excellent organizational skills with attention to detail
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families, and co-workers
• Effective written and verbal communication skills
• Strong customer service skills with the ability to work with diverse populations

Schedule

• Work schedules are determined by Management and employee must be flexible to always ensure adequate coverage.
• Full-time employees may be scheduled to work any full-time shift including evenings, weekends, and holidays.