Intake Coordinator — Admissions & Care Coordination

Avenues Recovery Center; Norfolk (VA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

401K with employer match

Medical Insurance

Dental

Vision

Short-Term Disability

Long-Term Disability

Life Insurance

Employee Assistance Program

FSA (Medical)

HRSA student loan repayment

Job summary

Avenues Recovery Center is hiring an Intake Coordinator for our inpatient extended care facility in Norfolk, VA. The role requires CSAC or CSAC-S preferred, with a minimum of a high school diploma and at least one year in the treatment industry.

You will work closely with admissions, utilization review, and case management teams to facilitate referrals and answer client questions. Join our team to help coordinate scheduling, transportation, and aftercare planning while building trusting

Qualifications

• CSAC or CSAC-S preferred.
• High School Diploma or GED required.
• Minimum one year experience in treatment industry preferred.
• Excellent communication and collaboration skills.

Responsibilities

• Coordinate admissions with call center and facility staff for smooth, timely admissions.
• Assist in scheduling, transportation, and details for transitions into treatment.
• Collaborate with Utilization Review to secure referrals and authorizations before admission.
• Coordinate with Case Manager on insurance needs and aftercare planning.
• Build warm rapport with clients to promote confidence in treatment.
• Communicate program features and information to prospective clients.

Skills

Oral & written comms

Collaborative skills

Judgement

Observation

Education

High School Diploma or GED

Job description

Avenues Recovery Center is hiring an Intake Coordinator for our inpatient extended care facility in Norfolk, VA. The role requires CSAC or CSAC-S preferred, with a minimum of a high school diploma and at least one year in the treatment industry.

You will work closely with admissions, utilization review, and case management teams to facilitate referrals and answer client questions. Join our team to help coordinate scheduling, transportation, and aftercare planning while building trusting