Admissions & Intake Coordinator – Rehab Center

Avenues Recovery; Norfolk (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401K with employer match

Medical Insurance

Dental

Vision

Accident

Critical Illness

Hospital Indemnity

Voluntary Short-Term Disability

Voluntary Long-Term Disability

Employer-Paid Life and AD&D

LifeTime Benefit Term Insurance with L

Legal Coverage

Pet Insurance

Identity Theft Protection

Employer-Paid Employee Assistance Plan

Flexible Spending Account (FSA) - Med

Dependent Care FSA (DCF)

HRSA STAR federal student loan repay

Job summary

Avenues Recovery Center in Norfolk, VA is hiring an Intake Coordinator for our inpatient extended care facility. You will collaborate with admissions, staff, and insurance teams to ensure smooth admissions and transitions into treatment.

We value compassionate professionals with CSAC credentials or equivalent, plus strong oral and written communication and interpersonal skills. This role offers a path within a nationwide rehab network and competitive benefits.

Qualifications

• High School Diploma or GED required.
• Minimum one year experience in treatment industry preferred.
• CSAC or CSAC-S preferred.
• Exceptional oral and written communication skills.
• Excellent collaborative and interpersonal skills.
• Keen judgement and acute observational skills.

Responsibilities

• Coordinate closely with admissions call center team and facility staff to facilitate smooth and timely admissions.
• Assist in arranging scheduling, transportation, and other necessary details to facilitate efficient transitions into treatment.
• Collaborate with Utilization Review team to secure all referrals and authorizations needed prior to admission.
• Collaborate with Case Manager on special insurance needs (FMLA, COBRA) and creation of aftercare plan.
• Cultivate warm and trusting rapport with clients to promote confidence in and commitment to treatment.
• Communicate program features, services, and any requested information to those interested in treatment.

Skills

Experience in treatment industry

Oral and written communication

Collaborative skills

Judgement / Observation

Education

High School Diploma or GED

CSAC or CSAC-S

Job description

Avenues Recovery Center in Norfolk, VA is hiring an Intake Coordinator for our inpatient extended care facility. You will collaborate with admissions, staff, and insurance teams to ensure smooth admissions and transitions into treatment.

We value compassionate professionals with CSAC credentials or equivalent, plus strong oral and written communication and interpersonal skills. This role offers a path within a nationwide rehab network and competitive benefits.