Intake Coordinator

Independent Health; United States; Hybrid; USD 30,000 - 33,000; Full time

Job summary

Independent Health is seeking an Intake Coordinator to support pharmacy operations without pharmacists' professional judgment. You will focus on intake of new prescriptions and referrals, triage, benefits investigation, and authorization assistance.

This role requires a high school diploma or GED, with one year of relevant experience or six months in related roles. Prior authorization support and claim processing familiarity are preferred, along with strong communication skills.

Qualifications

• High school diploma or GED required.
• One year of experience in high-volume pharmacy or health insurance handling prior authorizations or six months as a Patient Care Specialist./Reliance Operations & Compliance department.
• National Pharmacy Technician Certification (CPhT) preferred.
• Experience with online claims processing system preferred.
• Effective oral and written communication skills when working with health care professionals.

Responsibilities

• Answer patient and provider inquiries about benefit investigation, prior authorizations, referrals, and order status via calls.
• Liaise between patients, providers, and insurance companies to facilitate communication with doctors and medical staff.
• Manage incoming prescriptions for new patients and referrals from providers and other pharmacies.
• Conduct benefit investigations and assist with prior authorizations, facilitation and follow-up.
• Triage prescriptions and manage inbound fax requests, distributing requests promptly.
• Maintain patient records, filing and documentation duties, and data entry.
• Collaborate with the patient services and other departments to improve processes.

Skills

Strong communication

Education

High school diploma or GED

CPhT certification preferred

Tools

Online claims processing system

Job description

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first‑class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Intake Coordinator will assist in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Intake Coordinator will be primarily responsible for intake of new prescriptions and referrals, triage, benefits investigation, and authorization assistance.

Qualifications

High school diploma or GED required. One (1) year of experience working in a high-volume pharmacy or health insurance company handling prior authorizations required; OR six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department. National Pharmacy Technician Certification (CPhT) preferred. Experience working with online claims processing system preferred. Effective oral and written communication skills and an aptitude for working with other health care professionals. Proven examples of displaying Reliance values: Collaborative, Accessible, Results‑Oriented, Empowering, and Supportive.

Essential Accountabilities

Answer patient and provider inquiries about benefit investigation, prior authorizations, referrals, and order status, through incoming and outgoing calls. Act as a liaison between patients, providers, and the insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff. Manage incoming prescriptions for new patients and incoming referrals from providers and other pharmacies. Benefit investigation. Prior authorization assistance, facilitation, and follow up. Triaging of prescriptions. Manage inbound fax requests and facilitate distribution of request in a timely manner. Maintain patient records, filing, and documentation duties. Data entry. Follow up with offices and patients in a timely manner to ensure a quick turnaround time for prescription. Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement. Must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.

Hiring Compensation Range

Immigration or work visa sponsorship will not be provided for this position. Hiring Compensation Range: $22.00 - $24.00 hourly Compensation may vary based on factors including but not limited to skills, education, location and experience. In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

Equal Opportunity Statement

As an Equal Opportunity / Aff… Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

About Us

Reliance Rx is a URAC, ACHC and JCAHO accredited specialty pharmacy providing specialty medications such as injectable, infused and select oral therapies for those living with life‑threatening diseases and/or managing a chronic or rare condition. We are committed to the specialty pharmacy needs of our customers patients and health care professionals alike. Headquartered in Buffalo, New York, we offer a specialty pharmacy that's readily available to fill prescriptions and directly manage distribution and care coordination resulting in greater efficiency, lower costs and improved service for these complex products. Through enhanced communication between physicians, patients and our specialty pharmacy, we aim to achieve maximum appropriate therapy adherence and promote positive clinical outcomes.

Company Policies

Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Reliance Rx is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

Contact for Accommodations

Reliance RX is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. An applicant for employment in need of an accommodation to participate in the application and recruitment process should contact Human Resources at: [e-mail] or Human Resources, 15 Earhart Dr., Buffalo, NY 14221.