Intake Coordinator

ih; United States; Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Scorecard incentive

Generous paid time off

Benefits package

Job summary

Independent Health is seeking an Intake Coordinator to assist in pharmacy operations, focusing on intake of new prescriptions, referrals, triage, and authorization assistance. The role involves coordinating communication between patients, providers, and insurers and handling high-volume patient interactions.

The position requires a high school diploma or GED, with 1 year of relevant experience or six months in related roles.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a high-volume pharmacy or health insurance setting handling prior authorizations.
• National Pharmacy Technician Certification (CPhT) preferred.
• Experience with online claims processing system preferred.
• Strong oral and written communication and ability to work with healthcare professionals.

Responsibilities

• Answer inquiries about benefit investigation, prior authorizations, referrals, and order status.
• Act as liaison between patients, providers, and insurance companies.
• Manage incoming prescriptions for new patients and referrals.
• Conduct benefit investigations.
• Provide prior authorization assistance and follow-up.
• Triaging prescriptions.
• Handle inbound fax requests and distribute in a timely manner.
• Maintain patient records and documentation.
• Data entry and timely patient follow-up.
• Collaborate with patient services and other departments to improve processes.

Skills

Communication skills

Team collaboration

Professional healthcare liaison

Education

HS diploma or GED

CPhT certification preferred

Tools

Online claims processing system

Job description

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Intake Coordinator will assist in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Intake Coordinator will be primarily responsible for intake of new prescriptions and referrals, triage, benefits investigation, and authorization assistance.

Qualifications

• High school diploma or GED required.
• One (1) year of experience working in a high-volume pharmacy or health insurance company handling prior authorizations required; OR six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department.
• National Pharmacy Technician Certification (CPhT) preferred.
• Experience working with online claims processing system preferred.
• Effective oral and written communication skills and an aptitude for working with other health care professionals.
• Proven examples of displaying Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Essential Accountabilities

• Answer patient and provider inquiries about benefit investigation, prior authorizations, referrals, and order status, through incoming and outgoing calls.
• Act as a liaison between patients, providers, and the insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff.
• Manage incoming prescriptions for new patients and incoming referrals from providers and other pharmacies.
• Benefit investigation.
• Prior authorization assistance, facilitation, and follow up.
• Triaging of prescriptions.
• Manage inbound fax requests and facilitate distribution of request in a timely manner.
• Maintain patient records, filing, and documentation duties.
• Data entry.
• Follow up with offices and patients in a timely manner to ensure a quick turnaround time for prescription.
• Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement.
• Must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $22.00 - $24.00 hourly

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affiantative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.