Intake Coordinator

Independent Health Association; Buffalo (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

Independent Health Association in Buffalo, NY seeks an Intake Coordinator to support pharmacy operations by handling intake of new prescriptions, referrals, triage, and authorization assistance.

This role partners with patients, providers, and insurers to investigate benefits, coordinate prior authorizations, and ensure timely processing while following standard procedures.

Qualifications

• High school diploma or GED required.
• 1 year of experience in high-volume pharmacy or health insurance handling prior authorizations preferred; or 6 months as a temporary associate in related roles.
• Experience with online claims processing systems preferred.
• Strong oral and written communication skills; ability to work with health care professionals.
• Demonstrated alignment with Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, Supportive.

Responsibilities

• Answer inquiries about benefit investigation, prior authorizations, referrals, and order status via calls.
• Liaise between patients, providers, and insurers to facilitate communication.
• Manage incoming prescriptions and referrals from providers and other pharmacies.
• Conduct benefit investigation and assist with prior authorizations.
• Triage prescriptions and manage inbound fax requests.
• Maintain patient records and documentation; perform data entry.
• Coordinate with offices and patients to ensure quick prescription turnaround.
• Collaborate across departments to improve processes.
• Follow standard procedures under supervision.

Skills

Communication

Teamwork

Customer service

Attention to detail

Education

High school diploma or GED

Tools

Online claims processing system

Job description

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Intake Coordinator will assist in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Intake Coordinator will be primarily responsible for intake of new prescriptions and referrals, triage, benefits investigation, and authorization assistance.

Qualifications

• High school diploma or GED required.
• One (1) year of experience working in a high-volume pharmacy or health insurance company handling prior authorizations required; OR six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department. National Pharmacy Technician Certification (CPhT) preferred.
• Experience working with online claims processing system preferred.
• Effective oral and written communication skills and an aptitude for working with other health care professionals.
• Proven examples of displaying Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Essential Accountabilities

• Answer patient and provider inquiries about benefit investigation, prior authorizations, referrals, and order status, through incoming and outgoing calls.
• Act as a liaison between patients, providers, and the insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff.
• Manage incoming prescriptions for new patients and incoming referrals from providers and other pharmacies.
• Benefit investigation.
• Prior authorization assistance, facilitation, and follow up.
• Triaging of prescriptions.
• Manage inbound fax requests and facilitate distribution of request in a timely manner.
• Maintain patient records, filing, and documentation duties.
• Data entry.
• Follow up with offices and patients in a timely manner to ensure a quick turnaround time for prescription.
• Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement.
• Must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.

Immigration or work visa sponsorship will not be provided for this position
Hiring Compensation Range: $22.00 - $24.00 hourly

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Aff…?