Intake Coordinator

Independent Health; Buffalo (NY); On-site; USD 30,000 - 33,000; Full time

Job summary

Independent Health is seeking an Intake Coordinator to assist pharmacy operations, focusing on intake of new prescriptions, referrals, and benefits investigation. You will triage requests, coordinate with providers and insurers, and support authorization processes to ensure timely patient care.

The role requires a high school diploma or GED and experience in a high-volume pharmacy or health insurance setting; CPhT is preferred.

Qualifications

• High school diploma or GED required.
• One year of experience in a high-volume pharmacy or health insurance company handling prior authorizations required; or six months as a temporary associate in related roles. National Pharmacy Technician Certification (CPhT) preferred.
• Experience working with online claims processing system preferred.

Responsibilities

• Answer patient and provider inquiries about benefit investigation, prior authorizations, referrals, and order status, through incoming and outgoing calls.
• Act as a liaison between patients, providers, and the insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff.
• Manage incoming prescriptions for new patients and incoming referrals from providers and other pharmacies.
• Benefit investigation.
• Prior authorization assistance, facilitation, and follow up.
• Triaging of prescriptions.
• Manage inbound fax requests and facilitate distribution of request in a timely manner.
• Maintain patient records, filing, and documentation duties.
• Data entry.
• Follow up with offices and patients in a timely manner to ensure a quick turnaround time for prescription.
• Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement.
• Must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.

Skills

High-volume pharmacy experience

Prior authorizations

Effective communication

Team collaboration with health care

Administrative/data entry

Education

High school diploma or GED

CPhT certification preferred

Tools

Online claims processing system

Claims processing software

Job description

FIND YOUR FUTURE

We’re excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Intake Coordinator will assist in the various activities of the pharmacy operations not requiring the professional judgment of the pharmacist. The Intake Coordinator will be primarily responsible for intake of new prescriptions and referrals, triage, benefits investigation, and authorization assistance.

Qualifications

• High school diploma or GED required.
• One (1) year of experience working in a high-volume pharmacy or health insurance company handling prior authorizations required; OR six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department. National Pharmacy Technician Certification (CPhT) preferred.
• Experience working with online claims processing system preferred.
• Effective oral and written communication skills and an aptitude for working with other health care professionals.
• Proven examples of displaying Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Essential Accountabilities

• Answer patient and provider inquiries about benefit investigation, prior authorizations, referrals, and order status, through incoming and outgoing calls.
• Act as a liaison between patients, providers, and the insurance companies, and facilitate communication between patients and doctors, medical staff and administrative staff.
• Manage incoming prescriptions for new patients and incoming referrals from providers and other pharmacies.
• Benefit investigation.
• Prior authorization assistance, facilitation, and follow up.
• Triaging of prescriptions.
• Manage inbound fax requests and facilitate distribution of request in a timely manner.
• Maintain patient records, filing, and documentation duties.
• Data entry.
• Follow up with offices and patients in a timely manner to ensure a quick turnaround time for prescription.
• Work as a team member within the patient services department and all other departments to promote information sharing and continuous process improvement.
• Must function in strict accordance with standard, written procedures and guidelines with deviation approved by the supervising pharmacist.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $22.00 - $24.00 hourly

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Click here for additional EEO/AAP or Reasonable Accommodation information.