Intake Coordinator

Talentify; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

The Salvation Army is seeking a dedicated Program Aide to support the Adult Rehabilitation Program. You will screen applicants, explain program rules, and prepare beneficiary files while maintaining confidentiality and coordinating with community resources.

Ideal candidates have strong organizational and communication skills, and a BA in social services or related experience. This on-site role requires reliability and teamwork within a faith-based nonprofit setting.

Qualifications

• BA in a Social Service field preferred.
• Two years of related experience.
• Ability to use MS Office (Word, Excel, Access).
• Strong organizational and communication skills.

Responsibilities

• Screen applicants for program eligibility at center or partners.
• Explain program rules, obtain signatures, and initiate files.
• Direct beneficiaries to appropriate community resources.
• Maintain outreach via ARC vehicle for four hours weekly.
• Attend inter-agency meetings and prepare reports as needed.
• Protect confidentiality of all beneficiary records per policy.

Skills

Organizational skills

Written & verbal communication

Confidentiality

Professional judgment

Interpersonal skills

Education

BA in social service field

Tools

Microsoft Office

MS Word

Excel

Access

Job description

Become part of a dedicated team member at The Salvation Army!

Together we can continue to serve and impact our local community while contributing to the success of our Adult Rehabilitation Program. If you are friendly, hard-working, and enjoy helping others then apply to The Salvation Army.

For more information on this position, please read below:

ESSENTIAL JOB DUTIES:

1. Conducting screening interviews at the center or at other community agencies and institutions with applicants seeking admission to the program. Conferring with referral agents and other extra-agency personnel concerning prospective beneficiaries and requesting written background information when necessary. Screening individuals on the phone when appropriate. Determining eligibility for the program or referral based on the personal interview and written information.
2. Processing of admitted beneficiaries via orienting them to the program of services. Explaining applicable rules and regulations. Obtaining necessary signatures on formal agreements. Initiating case record folders, completing all data entry in all pertinent areas of the ARC software (BITS), making ID cards, dispensing clothing requisitions. Taking personal inventories of clothing and other belongings and arranging or insuring dormitory assignments in cooperation with Resident Manager, and scheduling interviews with the Counselor or Chaplain.
3. Refer ineligible applicants to other, more appropriate community agencies and institutions.
4. Maintaining ongoing contact with current and prospective referral sources sufficiently to ensure referrals at an adequate level to maintain program integrity. Devoting at least 4 hours weekly to outreach in surrounding community using an ARC vehicle.
5. Attendance at inter-agency meetings and conference as needed or required.
6. Preparation of any reports or statistical information as required by Center Administrator.
7. Maintain confidentiality of all records, including discharged files, as needed and required for operation of program (CFR 42 & HIPAA). Prepare beneficiary files w/blank forms required by ARC Command.
8. Crosstrain to cover Program Aide tasks as needed.
9. Your supervisor or the Administrator may assign other written or verbal duties.

QUALIFICATIONS:

• BA in a Social Service field preferred
• Two (2) years of related experience
• Knowledge of Microsoft Office programs, MSWord, Excel, and Access with ability to learn additional software as appropriate
• Excellent organizational skills with attention to detail
• Professional judgment and integrity in holding in confidence all information pertaining to beneficiaries, families and co-workers
• Effective written and verbal communication skills

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and other office equipment.
• Ability to communicate clearly on the telephone.
• Ability to lift to 30lbs
• Ability to perform various repetitive motion tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.