Intake Coordinator/Residence Assistant

The Salvation Army; Springfield (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A nonprofit organization in Springfield is seeking an Intake Coordinator to maintain a quality intake system and assist in the operations of its residential program. The role includes coordinating with outside agencies, interviewing potential applicants, and ensuring the program's needs are met. Ideal candidates should have a high school diploma, strong communication abilities, and some experience in rehabilitation settings. Join us to support individuals seeking life transformation and make a meaningful impact in the community.

Qualifications

• Must possess a high school diploma or equivalent.
• Experience in residential and rehabilitation settings is preferred.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Maintain quality intake system for the residential program.
• Coordinate with outside agencies to promote services.
• Interview and process applicants for the ARC program.
• Support community engagement activities for potential beneficiaries.

Skills

Strong communication skills

Interpersonal skills

Education

High school diploma or equivalent

CADC or comparative experience

Job description

Function

The Intake Coordinator will work cooperatively with Program staff to maintain a quality intake system and will assist in daily operations of the residential program.

Duties and Responsibilities

• Be a part of a team that provides a caring, respectful, safe atmosphere to those seeking life transformation through the ARC program.
• Work cooperatively with all ARC staff, beneficiaries, and outside agencies.
• Visit and coordinate with outside agencies to make them aware of the services the Adult Rehabilitation Center provides for those in need of life transformation.
• Develop and maintain a network of outside referral sources by telephone, letter, and personal contact to: (1) arrange for the referral of applicants to The Salvation Army ARC program; (2) arrange for outside sources to tour and view The Salvation Army ARC program; and (3) make appropriate referrals to resources outside the ARC program.
• Interview, assess, and process necessary paperwork for applicants to the ARC program, striving to always maintain a full capacity. Provide a positive, appealing, and uplifting first impression of the ARC program. Maintain a waiting list of potential applicants. Assist potential applicants with the completion of all required forms. Provide applicants who are not appropriate for admission with resources of other suitable services.
• Facilitate community engagement activities to strengthen opportunities for identification of potential new beneficiaries.
• Ensure that the house tracking system is maintained and updated at least weekly, including changes to counseling assignments, bed assignments, and work therapy assignments.
• Assist counselor and other senior program staff in crisis intervention as needed.
• Ensure that weekly gratuity reports are updated and forwarded to the finance office for gratuity processing as assigned.
• Compile all beneficiary work therapy reports.
• As directed by Administrator(s), coordinate with outside groups to bring speakers and information that model Christian values of recovery and have an active commitment to substance free living.
• Record statistical information as related to your area of responsibility. Submit to Administrator(s) within three business days following the end of the month.
• Daily/weekly reporting is to be done on a daily basis.
• Operate compliance screening for prohibited substances equipment, as required, keeping an accurate and up to date record of all test results.
• Maintain all equipment, including breathalyzers, to ensure validity and accuracy of results.
• Attend weekly staff meetings and all meetings as requested by the Administrator(s). Present resident cases as requested.
• Attend retreats, conferences, and other Salvation Army events as scheduled and assigned (which may include weekend and/or evening time).
• May be responsible for the enforcement of house rules/policies, overall security of Center during assigned hours. This includes ‘lights out”, drug/alcohol testing, sign-in/out, bed checks, reporting to Administrator center activities/policy adherence. Provide crisis intervention assistance/emergency response reporting including observation report of any crisis counseling provided. Be available to supervise medication access, housekeeping/supply access. Have clear understanding of confidentiality, law enforcement response and medical emergency procedure.
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing beneficiaries with an example of professional conduct and work habits.
• Other duties as assigned by immediate supervisor and/or Administrator(s).

Qualifications

• High school diploma or equivalent.
• CADC or comparative residential and rehabilitation experience preferred.
• Strong communication and interpersonal skills.

Physical Requirements

• Sitting Over 2/3 of the time
• Lifting – Must be able to lift 10 pounds
• Push/Pull Using Machinery
• No Standing Under 1/3 of the time
• Walking Under 1/3 of the time
• Reaching Under 1/3 of the time
• Climbing Under 1/3 of the time
• Stooping Under 1/3 of the time

Statement of Confidentiality

The Intake Coordinator/Residence Assistant occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Adult Rehabilitation Centers in all job‑related matters.