Intake Coordinator

The Salvation Army; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading nonprofit organization in Columbus, Ohio is seeking an Intake Coordinator to work with Program staff to maintain a quality intake system. The role involves interviewing and assessing applicants, maintaining referral networks, and ensuring compliance with substance testing. The ideal candidate will contribute to a positive atmosphere and possess strong communication skills. Weekly staff meetings and collaboration with outside organizations are part of the responsibilities, along with providing guidance on professional conduct for beneficiaries.

Qualifications

• Experience working in a team-oriented environment.
• Ability to develop and maintain a network of referral sources.
• Strong communication and interpersonal skills.

Responsibilities

• Maintain a quality intake system and assist applicants.
• Develop networks for referral sources.
• Ensure compliance with substance testing and reporting.

Job description

Function: The Intake Coordinator will work cooperatively with Program staff to maintain a quality intake system.

Duties and Responsibilities

• Be a part of a team that provides a caring, respectful atmosphere to those seeking our help.
• Work cooperatively with all ARC staff, beneficiaries, and other outside agencies.
• Develop and maintain a network of outside referral sources by telephone, letter, and personal contact to: (1) arrange for the referral of applicants to The Salvation Army ARC program; (2) arrange for outside sources to tour and view The Salvation Army ARC program; and (3) make appropriate referrals to resources outside the ARC program.
• Interview, assess, and process necessary paperwork for applicants to the ARC program, striving to maintain a full capacity at all times. Provide a positive, appealing, and uplifting first impression of the ARC program. Maintain a waiting list of potential applicants. Assist potential applicants with the completion of all required forms. Provide applicants who are not appropriate for admission with resources of other suitable services.
• Ensure that the house tracking system is maintained and updated at least weekly, including changes to counseling assignments, bed assignments, and work therapy assignments.
• Assist counselor and other senior program staff in crisis intervention as needed.
• Meet with supervisor for supervision and evaluation (preferably once a month).
• Ensure that weekly gratuity reports are updated and forwarded to the finance office for gratuity processing as assigned.
• Complete or compile all beneficiary timecards/sheets each week.
• As directed by Administrator(s), coordinate with outside groups to bring speakers and information that model Christian values of recovery and have an active commitment to substance free living.
• Record statistical information as related to your area of responsibility. Submit to Administrator(s) within three business days following the end of the month. Daily/weekly reporting is to be done immediately.
• Operate compliance screening for prohibited substances equipment, as required, keeping an accurate and up to date record of all test results. Maintain all equipment, including breathalyzers, to ensure validity and accuracy of results.
• Attend weekly staff meetings and all meetings as requested by the Administrator for Program. Present resident cases as requested.
• Attend retreats, conferences, and other Salvation Army events as scheduled and assigned (which may include weekend and/or evening time).
• This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing to beneficiaries; an example of professional conduct, work habits, and supervision (as directed by Supervisor).
• Other duties as may be assigned by immediate supervisor and/or Administrator(s).