Intake Coordinator

Continuum Care of Washington; Lynnwood (WA); On-site; USD 65,000 - 95,000; Full time

Job summary

Continuum Care of Washington is seeking an experienced Intake Manager to oversee patient referrals and the intake team, ensuring smooth enrollment into hospice care.

The role requires coordinating with clinical teams, marketers, and referral sources while maintaining compliance with CHAP and regulatory standards.

Qualifications

• High School Diploma required; college degree preferred.
• Experience in health care, preferably in home care operations (3+ years).
• Ability to supervise professional and administrative personnel.
• Strong communication, negotiation, and public relations skills.
• Knowledge of CHAP standards, government regulations, and private payer practices.
• Proficient with Google Drive/Sheets/Docs.

Responsibilities

• Directs all daily patient referral and intake operations, including establishing intake policies.
• Enters referral/patient information into EMR and other applications.
• Coordinates with referral sources, marketing, and clinical teams for patient hospice transition.
• Ensures compliance with state, federal, and CHAP regulatory requirements.
• Directs the implementation of improved intake methods to admit patients per policy.
• Maintains positive relationships with referral sources and community partners.
• Oversees insurance verification and authorization processes.
• Maintains knowledge of contractual relationships to ensure adherence to provisions.
• Assists referral sources in accessing community resources when Continuum Care does not provide services.

Skills

Team leadership

Communication skills

Negotiation

Autonomy/Organization

Education

High School Diploma

College degree preferred

Tools

Google Drive/Sheets/Docs

Job description

Continuum Care of Washington -

JOB DESCRIPTION SUMMARY

Responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• 1. Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• 2. Enters referral/patient information into electronic medical record system and other applications as needed.
• 3. Coordinates with referral sources, marketing and clinical teams to ensure patient transition into hospice care.
• 4. Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
• 5. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• 6. Establishes and maintains positive working relationships with current and potential referral sources.
• 7. Ensures direct oversight of insurance verification and authorization processes.
• 8. Maintains comprehensive working knowledge of Continuum Care’s contractual relationships and ensures that patients are admitted according to contract provisions.
• 9. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Continuum Care.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

POSITION QUALIFICATIONS

• 1. High School Diploma required/ College Degree preferred.
• 2. Proficient in Google Drive/Sheets/Docs preferred.
• 3. Minimum of Three (3) years’ experience in health care, preferably in home care operations.
• 4. Demonstrated ability to supervise and direct professional and administrative personnel.
• 5. Ability to market aggressively and deal tactfully with customers and the community.
• 6. Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
• 7. Demonstrates good communications, negotiation, and public relations skills.
• 8. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.