Hospice Intake & Referral Coordinator

Affinity Health Management; Sarasota (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Continuum Care is seeking an Intake Coordinator to manage the patient intake process and oversee the intake team, ensuring smooth referrals and transitions into hospice care.

The role requires coordinating with referral sources, marketing, and clinical teams, maintaining compliance with CHAP standards, and overseeing insurance verification and authorization processes. Strong leadership and communication skills are essential.

Qualifications

• Minimum of three years' experience in health care, preferably in home care operations.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
• Demonstrates good communications, negotiation, and public relations skills.
• Ability to market aggressively and deal tactfully with customers and the community.

Responsibilities

• Directs daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Enters referral/patient information into electronic medical record system and other applications as needed.
• Coordinates with referral sources, marketing and clinical teams to ensure patient transition into hospice care.
• Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures direct oversight of insurance verification and authorization processes.
• Maintains comprehensive working knowledge of Continuum Care's contractual relationships and ensures that patients are admitted according to contract provisions.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Continuum Care.

Skills

Leadership

Communication

Public relations

Negotiation

Autonomy

Organization

Flexibility

Cooperation

Marketing

Education

High School Diploma or College Degree

Tools

Google Drive/Sheets/Docs

Job description

Continuum Care is seeking an Intake Coordinator to manage the patient intake process and oversee the intake team, ensuring smooth referrals and transitions into hospice care.

The role requires coordinating with referral sources, marketing, and clinical teams, maintaining compliance with CHAP standards, and overseeing insurance verification and authorization processes. Strong leadership and communication skills are essential.