Intake Operations Lead for Hospice & Referrals

Affinity Health Management; Lynnwood (WA); On-site; USD 85,000 - 105,000; Full time

Job summary

Continuum Care is seeking a capable patient intake leader to oversee the intake team, manage referral and admissions processes, and ensure compliance with CHAP and payer requirements. You will coordinate with referral sources and clinical teams to facilitate smooth transitions into hospice care.

Ideal candidates will have a background in health care operations, strong supervision skills, and the ability to work with community resources to support patient access to services.

Qualifications

• High School Diploma required; College degree preferred.
• Minimum of three (3) years’ experience in health care, preferably in home care operations.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to market aggressively and deal tactfully with customers and the community.
• Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.

Responsibilities

• Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
• Enters referral/patient information into electronic medical record system and other applications as needed.
• Coordinates with referral sources, marketing and clinical teams to ensure patient transition into hospice care.
• Ensures compliance with all state, federal, and CHAP referral/intake regulatory requirements.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures direct oversight of insurance verification and authorization processes.
• Maintains comprehensive working knowledge of Continuum Care’s contractual relationships and ensures that patients are admitted according to contract provisions.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Continuum Care.

Skills

Team supervision

Regulatory knowledge

Education

High School Diploma (required) / College degree preferred

Job description

Continuum Care is seeking a capable patient intake leader to oversee the intake team, manage referral and admissions processes, and ensure compliance with CHAP and payer requirements. You will coordinate with referral sources and clinical teams to facilitate smooth transitions into hospice care.

Ideal candidates will have a background in health care operations, strong supervision skills, and the ability to work with community resources to support patient access to services.