Intake Coordinator

Ultimate Staffing Services; Irvine (CA); Remote; USD 23,000 - 32,000; Part time

Job summary

Ultimate Staffing Services is currently hiring Intake Coordinators to support a leading client in the benefits administration space, in a 100% remote contract role. Responsibilities include taking incoming calls and emails about employee benefits, setting up new cases, routing to Benefit Advocates, and maintaining confidential records in HIPAA-compliant systems.

The role requires bilingual English/Spanish, at least one year of customer service experience, and strong communication and

Qualifications

• Bilingual fluency in English and Spanish (verbal and written) required.
• Minimum 1 year of customer service experience, ideally in benefits or related field.
• Proficiency in Microsoft Office and the ability to quickly learn new systems.
• Understanding of employee benefits and related compliance concepts preferred.

Responsibilities

• Handle incoming calls and emails regarding employee benefits.
• Set up new cases by completing intake forms and routing to Benefit Advocates.
• Respond to inquiries professionally, identifying and resolving routine issues.
• Maintain thorough documentation of all communications per standards.
• Manage paper and electronic filing in compliance with HIPAA guidelines.
• Support development of client-facing materials in a consistent format.
• Participate in team meetings, trainings, and discussions as needed.
• Ensure data accuracy and integrity in all systems.
• Perform additional administrative duties as assigned.

Skills

Bilingual ENG/ES

Customer service

Communication

Organization

MS Office

Tools

HIPAA knowledge

Job description

Intake Coordinator (JN -062026-423596) Irvine, California

Salary: USD20 - USD20 per hour

JOB: Intake Coordinator

Location: 100% Remote

Pay Rate: $20/hour

Schedule: Monday – Friday, 8:30 AM – 5:00 PM (37.5 hours)

Type: Contract (4-5months)

Must Have: Your own laptop and reliable internet

Non-Working Days (Subject to Change):

• November 23–27 (Thanksgiving week)
• December 14- Jan 4

Position Overview:

Ultimate Staffing Services is currently hiring multiple Intake Coordinators to support a leading client in the benefits administration space. This vital role ensures a high standard of customer service and support within a fast-paced call center environment.

Key Responsibilities:

• Deliver exceptional customer service by handling incoming calls and emails regarding employee benefits.
• Set up new cases by completing intake forms and routing them to Benefit Advocates.
• Respond to inquiries professionally and accurately, identifying and resolving routine issues.
• Maintain thorough and timely documentation of all communications per department standards.
• Manage both paper and electronic filing in accordance with privacy and HIPAA guidelines.
• Support development of client-facing materials in a consistent and professional format.
• Participate in team meetings, trainings, and discussions as needed.
• Ensure data accuracy and integrity in all systems.
• Perform additional administrative duties as assigned.

Qualifications:

• Bilingual fluency in English and Spanish (verbal and written) required.
• Minimum 1 year of customer service experience, ideally in employee benefits or a related field.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and the ability to quickly learn new systems.
• Understanding of employee benefits and related compliance concepts preferred.

Why You’ll Love This Role:

• 100% remote flexibility (local residency requirement applies)
• Opportunity to support meaningful employee benefits services
• Collaborative team environment with training provided