Remote Intake Coordinator — Bilingual Benefits Support

Ultimate Staffing Services; Irvine (CA); Remote; USD 23,000 - 32,000; Part time

Job summary

Ultimate Staffing Services is currently hiring Intake Coordinators to support a leading client in the benefits administration space, in a 100% remote contract role. Responsibilities include taking incoming calls and emails about employee benefits, setting up new cases, routing to Benefit Advocates, and maintaining confidential records in HIPAA-compliant systems.

The role requires bilingual English/Spanish, at least one year of customer service experience, and strong communication and

Qualifications

• Bilingual fluency in English and Spanish (verbal and written) required.
• Minimum 1 year of customer service experience, ideally in benefits or related field.
• Proficiency in Microsoft Office and the ability to quickly learn new systems.
• Understanding of employee benefits and related compliance concepts preferred.

Responsibilities

• Handle incoming calls and emails regarding employee benefits.
• Set up new cases by completing intake forms and routing to Benefit Advocates.
• Respond to inquiries professionally, identifying and resolving routine issues.
• Maintain thorough documentation of all communications per standards.
• Manage paper and electronic filing in compliance with HIPAA guidelines.
• Support development of client-facing materials in a consistent format.
• Participate in team meetings, trainings, and discussions as needed.
• Ensure data accuracy and integrity in all systems.
• Perform additional administrative duties as assigned.

Skills

Bilingual ENG/ES

Customer service

Communication

Organization

MS Office

Tools

HIPAA knowledge

Job description

Ultimate Staffing Services is currently hiring Intake Coordinators to support a leading client in the benefits administration space, in a 100% remote contract role. Responsibilities include taking incoming calls and emails about employee benefits, setting up new cases, routing to Benefit Advocates, and maintaining confidential records in HIPAA-compliant systems.

The role requires bilingual English/Spanish, at least one year of customer service experience, and strong communication and