Bilingual Intake Coordinator (Spanish)

Ultimate Staffing; Irvine (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

Ultimate Staffing is seeking a Bilingual Intake Coordinator to deliver exceptional customer service in a remote role within the benefits administration space. This entry-level position will handle inquiries, set up new cases, and maintain accurate documentation while supporting a collaborative team environment. Applicants must be fluent in English and Spanish and reside within 25 miles of Irvine, CA.

Benefits

100% remote flexibility

Collaborative team environment with training provided

Qualifications

• Minimum 1 year of experience in customer service.
• Strong communication and organizational skills required.
• Proficiency in Microsoft Office and ability to quickly learn new systems.

Responsibilities

• Handle incoming calls and emails regarding employee benefits.
• Complete intake forms and route them to Benefit Advocates.
• Maintain documentation following privacy and HIPAA guidelines.

Skills

Bilingual fluency in English and Spanish

Customer service

Communication

Organizational

Problem-solving

Tools

Microsoft Office

Job description

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This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $20.00/hr

Direct message the job poster from Ultimate Staffing

JOB: Bilingual Intake Coordinator (Spanish)

Location: 100% Remote Must work PST Hours

Pay Rate: $20/hour

Schedule: Monday - Friday, 8:30 AM - 5:00 PM PST

Must Have: Your own laptop and reliable internet

Position Overview:

Ultimate Staffing Services is currently hiring (2) Bilingual Intake Coordinators (Spanish) to support a leading client in the benefits administration space. This vital role ensures a high standard of customer service and support within a fast-paced call center environment. Candidates must be fluent in both English and Spanish and reside within 25 miles of Irvine, CA.

Key Responsibilities:

• Deliver exceptional customer service by handling incoming calls and emails regarding employee benefits.
• Set up new cases by completing intake forms and routing them to Benefit Advocates.
• Respond to inquiries professionally and accurately, identifying and resolving routine issues.
• Maintain thorough and timely documentation of all communications per department standards.
• Manage both paper and electronic filing in accordance with privacy and HIPAA guidelines.
• Support development of client-facing materials in a consistent and professional format.
• Participate in team meetings, trainings, and discussions as needed.
• Ensure data accuracy and integrity in all systems.
• Perform additional administrative duties as assigned.

Qualifications:

• Bilingual fluency in English and Spanish (verbal and written) required.
• Minimum 1 year of customer service experience, ideally in employee benefits or a related field.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and the ability to quickly learn new systems.
• Understanding of employee benefits and related compliance concepts preferred.

Why You'll Love This Role:

• 100% remote flexibility (local residency requirement applies)
• Opportunity to support meaningful employee benefits services
• Collaborative team environment with training provided
  
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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