Intake Coordinator - Guide Patients Home with Compassion

Best Home Health Providers, Inc.; Hayward (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Generous PTO Policy

Wellness Days

Paid Sick Days

Paid Bereavement Leave

Skills Training & Development

Company Social Events

Referral Bonus

401(k) With A Company Match

Health Insurance (Medical, Dental, and

Job summary

Best Home Health Providers, Inc. in the Bay Area seeks an Intake Coordinator who will be the first point of contact for patients, families and referral partners — coordinating care, verifying coverage, and setting the foundation for an excellent home health experience.

You should be organized, people-focused, and comfortable with computers and data entry; a high school diploma and prior medical administrative support are preferred.

Qualifications

• Strong written and verbal communication skills required.
• Professional phone presence and client-facing demeanor expected.
• Comfort with computers, data entry, and standard office software.

Responsibilities

• Evaluate referred patients and gather required documentation, including history and physicals and Face-to-Face verifications
• Verify insurance coverage and obtain prior authorizations for home health services
• Coordinate with hospital discharge planners, case managers, and clinical teams to support safe, timely transitions home
• Interview patients and families to understand home needs and build a clear picture for the care team
• Complete and maintain accurate referral records and intake documentation
• Serve as a liaison between our organization, hospitals, and insurance providers
• Track referral data, attend team meetings, and keep leadership informed of any delays in care
• Perform other duties as required for patient services

Skills

Communication skills

Organizational skills

Customer service

Phone presence

Computer skills

Education

High school diploma

Medical administrative support experience

Tools

MS Office

Data entry

Job description

Best Home Health Providers, Inc. in the Bay Area seeks an Intake Coordinator who will be the first point of contact for patients, families and referral partners — coordinating care, verifying coverage, and setting the foundation for an excellent home health experience.

You should be organized, people-focused, and comfortable with computers and data entry; a high school diploma and prior medical administrative support are preferred.