Intake Coordinator

Catholic Charities of the Archdiocese of Chicago; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life & Disability

Paid Time Off

Retirement Plan

EAP

Tuition Reimbursement

Professional Development

Voluntary Benefits

Job summary

Catholic Charities of the Archdiocese of Chicago is seeking an Intake Coordinator to assess eligibility, assist housing needs, and coordinate HUD-compliant inspections. You will maintain records, support rent renewals, transport clients, and collaborate with staff to connect families with stable housing and services.

The role requires strong organizational skills, clear communication, and a commitment to compassionate service in a faith-based community in Chicago.

Qualifications

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field.
• 1-3 years relevant experience.
• Strong organizational and communication skills.

Responsibilities

• Assess eligibility and review documentation to determine program eligibility.
• Coordinate housing, transport, and apartment inspections to HUD standards.
• Calculate and collect client rent; manage rent renewals.
• Maintain up-to-date client files and records per policies.
• Collaborate with staff and external partners to obtain housing resources.

Skills

Organization

Communication

Education

BA/BS in related field

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview The Intake Coordinator involves assessing client eligibility, assisting with housing needs, conducting apartment inspections, coordinating rent renewals, transporting clients, collecting rent, maintaining accurate records, participating in community outreach, and complying with relevant laws and regulations.

Job Responsibilities

• Assess prospective clients for program eligibility through receipt of internal and external referrals. Responsible for collecting and reviewing all documentation to determine program eligibility. Responsible for apartment inspections to ensure apartment are safe and in compliance with Housing and Urban Development Housing Quality Standards. Transport clients to view potential apartments and assisting with obtaining and maintaining basic household furnishings as needed.
• Assist clients with coordination of rent renewals and advocate for clients to resolve any landlord-related issues. Responsible for calculating client rent and collecting the rent on a monthly basis. Responsible for annual lease renewal and inspection to ensure apartment is safe in compliance with HUD standards. Meets with client as required by program or based on client needs.
• Responsible for maintaining up to date and accurate client files, case notes and databases, as required by organization/programmatic polices ad procedures, professional standards, external requirements of all relevant regulatory and licensing or accrediting bodies. Know and comply with the laws and regulations relevant to the position and services.
• Work collaboratively and/or coordinates with staff, other departments and outside vendors. Participate in community outreach to obtain additional resources for clients.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related to:

• Background check

Additional Requirements

• Driver's license

Education and Experience Requirements:

Minimum

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 1-3 years relevant of experience
• Must have great organization and communication skills.

Preferred

• 3-5 years of relevant experience

We provide full-time employees with a competitive benefits package, including:

• BlueCross/Blue Shield EPO/PPO Health Insurance
• Dental and Vision Insurance
• Employer-Paid Life, Short-Term, and Long-Term Disability Insurance
• PTO, Sick Time, and 15 Paid Holidays
• 403(b) Retirement Savings Plan
• Employee Assistance Programs (EAP)
• Tuition Reimbursement
• Professional Development Opportunities and Service Awards
• Additional Voluntary Benefits

$23.30 - $25.00 / hour

Pay Transparency

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.

Locations

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Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law.

Catholic Charites is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to [e-mail] or call 312-655-7127 and let us know the nature of your request and your contact information.