Intake Coordinator

Talentify; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Catholic Charities of the Archdiocese of Chicago is seeking an Intake Coordinator to assess eligibility, assist with housing needs, conduct apartment inspections, and coordinate rent renewals. You will transport clients, collect rent, and maintain accurate client records while ensuring compliance with HUD standards.

The role requires a Bachelor’s degree in Arts/Sciences, 1–3 years’ experience, and strong organizational and communication skills.

Qualifications

• Bachelor's degree required; 1-3 years relevant experience preferred.
• Strong organization and communication skills essential.
• Proficiency with Microsoft Office and data tracking tools expected.

Responsibilities

• Assess prospective clients for program eligibility via referrals and documentation.
• Assist with housing needs and apartment inspections for HUD standards.
• Coordinate rent renewals, calculate and collect rent, and maintain lease records.
• Transport clients to apartments and support basic household needs as required.
• Maintain up-to-date client files, notes, and databases perpolicies and regulations.
• Engage in community outreach to secure additional resources for clients.
• Participate in ongoing training and skill development.

Skills

Organization

Communication

MS Office

Education

Bachelor's degree in Arts/Sciences (BA/BS) in related field

Tools

Microsoft Office

Job description

Description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview

The Intake Coordinator involves assessing client eligibility, assisting with housing needs, conducting apartment inspections, coordinating rent renewals, transporting clients, collecting rent, maintaining accurate records, participating in community outreach, and complying with relevant laws and regulations.

Job Responsibilities

• Assess prospective clients for program eligibility through receipt of internal and external referrals. Responsible for collecting and reviewing all documentation to determine program eligibility. Responsible for apartment inspections to ensure apartment are safe and in compliance with Housing and Urban Development Housing Quality Standards. Transport clients to view potential apartments and assisting with obtaining and maintaining basic household furnishings as needed.
• Assist clients with coordination of rent renewals and advocate for clients to resolve any landlord-related issues. Responsible for calculating client rent and collecting the rent on a monthly basis. Responsible for annual lease renewal and inspection to ensure apartment is safe in compliance with HUD standards. Meets with client as required by program or based on client needs.
• Responsible for maintaining up to date and accurate client files, case notes and databases, as required by organization/programmatic polices ad procedures, professional standards, external requirements of all relevant regulatory and licensing or accrediting bodies. Know and comply with the laws and regulations relevant to the position and services.
• Work collaboratively and/or coordinates with staff, other departments and outside vendors. Participate in community outreach to obtain additional resources for clients.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related:

• Background check
• DMV check

Additional Requirements

• Driver's license

Education and Experience Requirements:

Minimum

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 1-3 years relevant of experience
• Computer Proficiency (Microsoft Office-Word, Excel, Teams, PowerPoint).
• Must have great organization and communication skills.

Preferred

• 3-5 years of relevant experience