Intake Coordinator

RAFINZO Group; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

RAFINZO Group is seeking a remote/hybrid Intake Coordinator to manage client intake processes and ensure seamless onboarding experiences. You will handle communication with clients and work closely with internal teams for smooth operations.

The ideal candidate will possess strong communication and organizational skills, have experience in Case Management, and be proficient in standard office software. This role requires access to wifi/internet, a smartphone, and a laptop.

Qualifications

• Access to wifi/internet, smartphone, and laptop.
• Exceptional organizational and time-management skills with attention to detail.
• Ability to work in a fast-paced environment and collaborate with a dynamic team.

Responsibilities

• Manage client intake processes and maintain accurate records.
• Coordinate case management tasks and handle communication with clients.
• Provide exceptional customer service to ensure a seamless onboarding experience.

Skills

Communication skills

Organizational skills

Time-management skills

Case Management experience

Proficiency in office software

Job description

Company Description

RAFINZO Group is a forward-thinking operational support organization dedicated to helping startups, service brands, and growing businesses enhance their structure and scalability. Focused on practical execution, RAFINZO Group specializes in workflow optimization, system organization, business visibility, and brand positioning. By implementing tailored strategies, the team aids businesses in transitioning from disorganized workflows to professionally structured operations. Through a commitment to organization and consistency, RAFINZO Group enables sustainable business growth.

Role Description

This is a remote/hybrid role for an Intake Coordinator. The Intake Coordinator will be responsible for managing client intake processes, maintaining accurate records, and coordinating case management tasks. This includes effectively handling communication with clients, verifying details and providing exceptional customer service to ensure a seamless onboarding experience. The Intake Coordinator will also work closely with internal teams to ensure smooth operations and process improvements.

Qualifications

• Access to wifi/internet, smartphone, and laptop
• Communication skills to professionally interact with clients and internal stakeholders
• Experience in Case Management to effectively coordinate and oversee client processes
• Exceptional organizational and time‑management skills with attention to detail
• Proficiency in standard office software and database systems
• Experience in a related field is preferred
• Ability to work in a fast‑paced environment and collaborate with a dynamic team