Intake Coordinator

Bighorn Law; United States; Híbrido; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Bighorn Law is seeking an Intake Coordinator to be the first point of contact for clients. This role guides potential clients through the intake phase, delivering an exceptional client service experience at every contact and supporting attorneys, clients, and staff during the initial intake phase.

Because prospective clients often face stressful situations, the role requires patience, empathy, discretion, professionalism, and a sense of urgency to ensure a positive early impression and

Qualificações

• Patience, empathy, discretion, and a sense of urgency when engaging with clients.
• Exceptional client-service mindset to create a positive first impression.

Responsabilidades

• Serve as the first point of contact for clients and guide them through the intake process.
• Deliver an exceptional client service experience at every touchpoint and support attorneys, clients, and staff during intake.

Descrição da oferta de emprego

Remote, Hybrid, and In-person work options will be considered.

Must be located in the Pacific Time Zone.

Anticipated Schedule: 10 a.m.- 7 p.m. PST

The Intake Coordinator serves as the first point of contact for clients and is, in most cases, the first impression a potential new client will ever have of the firm. The Intake Coordinator guides potential new clients through the intake phase, delivers an exceptional client service experience at every point of contact, and supports attorneys, clients, and staff during the initial intake phase.

Because prospective clients frequently reach out during a stressful, confusing, or urgent moment in their lives, this role requires consistent patience, empathy, professionalism, discretion, and a sense of urgency. The quality of the client experience delivered by the Intake Coordinator directly affects whether a potential new client retains the firm, refers others to the firm, and trusts the firm with their matter.