Intake & Conflicts Lead: Hands-On Supervisor

Drew Eckl & Farnham; Atlanta (GA); On-site; USD 110,000 - 135,000; Full time

Job summary

Drew Eckl & Farnham in Atlanta, GA is seeking an Intake & Conflicts Supervisor to lead the firm’s intake and conflicts function. The role combines hands-on processing with supervisory duties and requires coordinating a small team of intake specialists and analysts.

You will ensure data integrity, manage conflict searches using Aderant, maintain client/matter records, and drive process improvements while supporting attorneys and staff with timely, compliant service.

Qualifications

• Five or more years of law firm experience in conflicts or intake.
• Experience supervising a team and providing coaching.
• Strong knowledge of Aderant Expert or similar systems.

Responsibilities

• Supervise Intake Specialists, Conflicts Analysts, and other intake support personnel.
• Assign and prioritize daily workloads.
• Monitor department productivity and workflow backlogs.
• Review staff work for completeness and accuracy.
• Provide training, coaching, and performance feedback.
• Develop and maintain department procedures and training materials.
• Conduct quality assurance reviews of intake and conflicts processes.
• Participate in hiring, onboarding, and performance evaluations.
• Ensure appropriate staffing coverage and cross-training.
• Perform conflict searches and conflict analysis utilizing Aderant and related systems.
• Review and process new client and matter intake requests.
• Analyze and resolve complex conflict situations.
• Serve as the escalation point for difficult or urgent requests.
• Establish and maintain client and matter records within Aderant.
• Process matter modifications, updates, and closures.
• Review and approve intake requests prepared by team members.
• Coordinate attorney rate setup and special billing arrangements.
• Work directly with attorneys and legal staff to obtain necessary intake information.
• Manage high‑priority and time‑sensitive requests.
• Maintain conflict database integrity and matter master data.
• Monitor intake workflow queues and aging reports.
• Ensure compliance with Firm policies and ethical requirements.
• Recommend improvements to intake and conflicts processes.
• Identify opportunities for automation and workflow efficiencies.
• Partner with Accounting, Billing, IT, and Firm Administration on process improvements.
• Develop departmental metrics and reporting.
• Monitor service levels and turnaround times.
• Maintain documentation of standard operating procedures.

Tools

Aderant Expert

Billing systems

Job description

Drew Eckl & Farnham in Atlanta, GA is seeking an Intake & Conflicts Supervisor to lead the firm’s intake and conflicts function. The role combines hands-on processing with supervisory duties and requires coordinating a small team of intake specialists and analysts.

You will ensure data integrity, manage conflict searches using Aderant, maintain client/matter records, and drive process improvements while supporting attorneys and staff with timely, compliant service.