Business Intake and Conflicts Manager

Hunter Recruiting; Cincinnati (OH); On-site; USD 125,000 - 140,000; Full time

Job summary

Hunter Recruiting is seeking a Business Intake & Conflicts Manager to lead the New Business Intake/Conflicts department. This role ensures accurate onboarding of new clients and attorneys, safeguarding the firm's integrity while supporting growth through efficient intake and resolution processes.

The ideal candidate will have a strong background in law firm conflicts management, at least 5 years of relevant experience, and a Bachelor's degree. Familiarity with Intapp Conflicts is strongly preferred.

Qualifications

• Minimum 5 years of experience in law firm conflicts, intake, or related risk management functions.
• Minimum 2–3 years of supervisory or management experience in a law firm environment.
• Experience handling lateral conflicts submissions preferred.

Responsibilities

• Lead and supervise a team of Conflicts and New Business Intake professionals.
• Manage daily workflow, including task assignments and queue monitoring.
• Ensure compliance with applicable rules of professional conduct.

Skills

Analytical and risk assessment capabilities

Strong knowledge of professional responsibility rules

Attention to detail

Management experience

Ability to manage multiple priorities

Education

Bachelor's degree

JD or advanced degree preferred

Tools

Intapp Conflicts and Intake

NetDocs

Aderant

D&B legal and corporate research tools

Job description

St. Louis, Chicago, Cleveland, or Cincinnati

$125,000-140,000

The Business Intake & Conflicts Manager is responsible for leading the firm's New Business Intake/Conflicts department, ensuring the efficient, accurate, and compliant onboarding of new clients and matters and lateral attorneys. This role combines strategic leadership with hands‑on oversight of conflicts analysis, research, and intake operations. This position plays a critical role in safeguarding the firm and ensuring database integrity while supporting business growth through effective intake and conflicts resolution processes.

Business Intake & Conflicts Manager Responsibilities

• Lead, supervise, and develop a team of Conflicts and New Business Intake professionals
• Manage daily workflow, including task assignments, queue monitoring, and escalations
• Establish and track service levels, turnaround times, and quality standards
• Oversee hiring, onboarding, training, and performance management
• Oversee and conduct conflict of interest searches for new business, lateral hires, and matter updates
• Ensure compliance with applicable rules of professional conduct and firm policies
• Escalate high-risk or sensitive matters to the Office of General Counsel
• Oversee the implementation and monitoring of ethical walls
• Oversee the new client and matter intake process, ensuring completeness, accuracy, and compliance
• Ensure the integrity and accuracy of client and matter data within firm systems
• Partner with Finance, Billing, and other departments to ensure timely matter opening and alignment with billing processes
• Respond to attorney and staff inquiries regarding conflicts, intake, and matter maintenance
• Serve as a subject matter expert for Intapp Conflicts and Intake (or equivalent systems), including workflow configuration and administration
• Maintain database quality and oversee system permissions, roles, and approval workflows
• Develop and deliver reporting on workflow, risk trends, and operational performance
• Partner with firm leadership to develop and implement policies, procedures, and best practices
• Identify and implement workflow improvements to enhance efficiency and accuracy
• Lead or support strategic initiatives, including lateral integrations, audits, and system enhancements
• Promote consistency across offices and practice groups in conflicts and intake processes

Business Intake & Conflicts Manager Requirements

• Bachelor's degree required; JD or advanced degree preferred
• Minimum 5 years of experience in law firm conflicts, intake, or related risk management functions
• Minimum 2–3 years of supervisory or management experience in a law firm environment
• Strong knowledge of professional responsibility rules and conflicts of interest analysis
• Experience handling lateral conflicts submissions
• Experience with Intapp Conflicts and Intake strongly preferred
• Familiarity with NetDocs, Aderant, or similar systems preferred
• Experience with legal and corporate research tools (e.g. D&B)
• Strong analytical and risk assessment capabilities
• Exceptional attention to detail and commitment to data quality
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to learn and utilize new technologies.
• Capable of working independently and/or with minimal supervision.
• Ability to establish and maintain effective working relationships with firm attorneys and staff.