Intake & Client Services Specialist

Kisling, Nestico & Redick, LLC (KNR); Fairlawn (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Kisling, Nestico & Redick, LLC (KNR) seeks an Intake Specialist to manage day-to-day operations of the Intake Department, reporting to the Intake Manager. The role involves answering phones in a high-volume call center, creating and fielding client intakes, and documenting information in case management software.

The position requires strong communication, teamwork, and the ability to multitask under pressure, with proficiency in MS Office and a typing speed of 55 wpm.

Qualifications

• Exceptional communication skills.
• Ability to work well under pressure and to exercise good judgment.
• Strong attention to detail, organized and able to multitask and prioritize workload.
• High proficiency with MS Office (Outlook, Word, Excel).
• Typing speed of 55 wpm.

Responsibilities

• Answer phones in high-volume call center.
• Create and field client intakes.
• Collect and record information from potential clients and open cases in case management software.
• Receive and distribute mail.
• Collect and record police reports.

Skills

Communication skills

Teamwork

Multitasking

Attention to detail

Typing 55 wpm

Tools

MS Office

MS Outlook

Excel

Word

Job description

Kisling, Nestico & Redick, LLC (KNR) seeks an Intake Specialist to manage day-to-day operations of the Intake Department, reporting to the Intake Manager. The role involves answering phones in a high-volume call center, creating and fielding client intakes, and documenting information in case management software.

The position requires strong communication, teamwork, and the ability to multitask under pressure, with proficiency in MS Office and a typing speed of 55 wpm.