Energy Assistance Intake Navigator (Remote Potential)

Mahube Otwa Community Action Partnership; Northern (KY); Hybrid; USD 31,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

Short term disability

Long term disability

Life insurance

Retirement plan

Holiday pay

PTO

Job summary

MAHUBE-OTWA Community Action Partnership is seeking an Intake Navigator for our Energy Assistance program. The role involves handling phone calls, walk-ins, scheduling, intakes, applications, and related paperwork to assist clients and households.

You will contribute to the agency’s mission by delivering compassionate service. The position requires strong organizational and data-entry skills, customer-service experience, and the ability to work independently in a transforming environment.

Qualifications

• HS Diploma (or GED) plus Technical/Vocational certificate and 1 to 3 years related clerical experience.
• The ability to work and communicate with people of all backgrounds; interest, training, or experience in working with programs for low-income households; and concern for low-income people is critical.
• Ability to apply common sense solutions in standardized situations.
• Effective oral and written communication skills as well as the ability to express/exchange ideas and instructions to clients, the public or other employees.
• Good computer skills including working with email, Internet, data entry, computer files and databases.
• Basic math and clerical skills.
• Strong independent initiative and ability to work effectively with limited supervision.
• Must be able to maintain privacy and confidentiality.
• Valid driver's license with ability to travel to locations within agency service area.
• Completion of criminal background check.

Responsibilities

• Process phone calls and walk-ins, schedule appointments, complete intakes, and process applications and paperwork.
• Provide services to clients and households.
• Maintain accurate data entry and confidentiality in records.
• Support team with administrative tasks and file management.
• Ensure timely and courteous communication with clients and staff.

Skills

Customer service

Data entry

Communication

Organizational skills

Computer skills

Independent initiative

Privacy/confidentiality

Driver's license

Education

HS Diploma or GED + technical/vocational certificate

Tools

MS Office

Email/Internet

Job description

MAHUBE-OTWA Community Action Partnership is seeking an Intake Navigator for our Energy Assistance program. The role involves handling phone calls, walk-ins, scheduling, intakes, applications, and related paperwork to assist clients and households.

You will contribute to the agency’s mission by delivering compassionate service. The position requires strong organizational and data-entry skills, customer-service experience, and the ability to work independently in a transforming environment.