Intake Certification Specialist – Energy Assistance Advocate

New Opportunities, Inc.; Waterbury (CT); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Sick Time

Holiday Pay

Job summary

New Opportunities, Inc. is hiring for Seasonal Full‑time Energy Assistance positions in the Waterbury and Meriden area. The role pays $17.25 per hour for a 40-hour week, with an Monday–Friday 8am–5pm schedule and on-site work.

You will evaluate client applications, determine eligibility, enter data, verify documents, and guide clients through the process to help them secure heating assistance. Strong data entry and communication skills are essential.

Qualifications

• High school diploma or equivalent; additional education or experience in social services or related fields is preferred.
• Strong attention to detail and accuracy in data entry and documentation review.
• Excellent communication skills, both verbal and written.
• Ability to assess eligibility criteria and interpret program guidelines.
• Proficiency with computer systems, data management, and Microsoft Office Suite.
• Compassionate and respectful approach when interacting with clients.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Prior experience in social services, case management, or related roles is a plus.
• Valid Driver’s license and transportation to community intake sites.

Responsibilities

• Accurately enter all client information required for energy assistance applications into the system.
• Verify the correctness and completeness of all submitted documentation.
• Determine client eligibility based on program criteria and available documentation.
• Configure income sources and convert them into monthly income figures for assessment.
• Notify clients of their award amount or ineligibility status in a clear and professional manner.
• Refer ineligible households to other available fuel assistance programs and resources.
• Maintain detailed records of client interactions and application statuses.
• Collaborate with team members to ensure smooth processing of applications and compliance with program guidelines.

Skills

Data entry

Attention to detail

Communication

Eligibility assessment

Microsoft Office

Compassionate approach

Independence & teamwork

Experience in social services

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Computer systems

Job description

New Opportunities, Inc. is hiring for Seasonal Full‑time Energy Assistance positions in the Waterbury and Meriden area. The role pays $17.25 per hour for a 40-hour week, with an Monday–Friday 8am–5pm schedule and on-site work.

You will evaluate client applications, determine eligibility, enter data, verify documents, and guide clients through the process to help them secure heating assistance. Strong data entry and communication skills are essential.