ENERGY SERVICES WORKER

HRA of New Britain Inc; Bristol (CT); On-site; USD 20,000 - 32,000; Part time

Job summary

HRA of New Britain, Inc. is seeking an Energy Services Worker to greet clients and assist with Energy Assistance applications at our Bristol site.

The role includes completing and certifying applications, conducting pre-assessments, processing changes, and scheduling appointments for program rules with referrals to additional programs. The position emphasizes strong office skills, bilingual ability (Spanish/English preferred), and the ability to multitask in a busy environment.

Qualifications

• Ability to multi-task in a busy office
• Strong computer and telephone skills
• Must be organized, flexible and self-directed
• Ability to communicate with a diverse client base
• Proficient in Windows and Microsoft Office
• Ability to operate office equipment (fax, copier, postage)

Responsibilities

• Greet clients visiting the site to create a pleasant atmosphere
• Complete Energy Assistance Applications
• Certify Energy Assistance Applications
• Complete pre-assessments for clients
• Handle item changes and recertify applications
• Provide referrals to additional programs as needed
• Schedule appointments for the Energy Assistance Program rules
• Inform clients of required documentation to file
• Perform office duties (filing, postage, scans)
• Make reminder calls and support client flow with staff
• Other duties as assigned by Energy Services Program Manager or Division Director
• High School Diploma (GED) or higher preferred

Skills

Multi-tasking

Office software

Communication skills

Organizational skills

Windows/Office proficiency

Phone skills

Education

High School Diploma (GED) or higher

Tools

Office equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ENERGY SERVICES WORKER

SNL E&NSBristl - 4.1 55 South Street, Bristol, CT, US

17 days ago Requisition ID: 1255

PROGRAM/DEPT: Energy and Housing Division

GRADE/CLASSIFICATION: Seasonal Part Year/FT hours

FLSA: Non-exempt

Description: This position is responsible for greeting clients visiting the site to create a pleasant atmosphere. The Energy Services Worker will complete and certify Energy Assistance applications and complete pre-assessments for clients. Handle item changes and recertify applications. Provide referrals to additional programs as needed. Schedule appointments for the Energy Assistance Program rules and necessary documentation needed to file.

Primary Duties and Responsibilities (others may be assigned based upon program needs):

• Greet all clients visiting the site to create a pleasant atmosphere.
• Complete Energy Assistance Applications.
• Certify Energy Assistance Applications.
• Complete pre-assessments for clients.
• Handle Item changes and recertify applications.
• Provide referrals to additional programs as needed.
• Screen clients to determine the type of assistance they will need.
• Schedule appointments for the Energy Assistance Program.
• Inform clients of Energy Assistance Program rules and necessary documentation needed to file.
• Perform office duties i.e., make files, file applications, make copies, postage, faxes, scans, photo copies, etc.
• Conduct reminder phone calls to clients.
• Work together with program staff to manage client flow at the office.
• Any additional duties required by the Energy Services Program Manager and/or Division Director.
• High School Diploma (GED) or higher preferred.

Knowledge/Skills/Abilities:

• Ability to multi-task plus experience working in a busy office
• Strong computer and telephone Skills
• Must be organized, flexible and self-directed
• Ability to communicate and relate with a diverse client base
• Proficient in the use of Windows and Microsoft Office Products
• Ability to operate machines – fax, copier, postage machine

Physical Requirements:

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
• Ability to lift up to thirty (30) pounds

Language Requirements:

Bi-lingual (Spanish / English) is preferred.

When duties and responsibilities change, the job description will be reviewed and changed based upon changes to program or organization’s priorities.

HRA of New Britain, Inc. is an Affirmitive Action/Equal Opportunity Employer, including Disabilities/Vets.