Energy Assistance Intake Specialist

HRA of New Britain Inc; Bristol (CT); On-site; USD 20,000 - 32,000; Part time

Job summary

HRA of New Britain, Inc. is seeking an Energy Services Worker to greet clients and assist with Energy Assistance applications at our Bristol site.

The role includes completing and certifying applications, conducting pre-assessments, processing changes, and scheduling appointments for program rules with referrals to additional programs. The position emphasizes strong office skills, bilingual ability (Spanish/English preferred), and the ability to multitask in a busy environment.

Qualifications

• Ability to multi-task in a busy office
• Strong computer and telephone skills
• Must be organized, flexible and self-directed
• Ability to communicate with a diverse client base
• Proficient in Windows and Microsoft Office
• Ability to operate office equipment (fax, copier, postage)

Responsibilities

• Greet clients visiting the site to create a pleasant atmosphere
• Complete Energy Assistance Applications
• Certify Energy Assistance Applications
• Complete pre-assessments for clients
• Handle item changes and recertify applications
• Provide referrals to additional programs as needed
• Schedule appointments for the Energy Assistance Program rules
• Inform clients of required documentation to file
• Perform office duties (filing, postage, scans)
• Make reminder calls and support client flow with staff
• Other duties as assigned by Energy Services Program Manager or Division Director
• High School Diploma (GED) or higher preferred

Skills

Multi-tasking

Office software

Communication skills

Organizational skills

Windows/Office proficiency

Phone skills

Education

High School Diploma (GED) or higher

Tools

Office equipment

Job description

HRA of New Britain, Inc. is seeking an Energy Services Worker to greet clients and assist with Energy Assistance applications at our Bristol site.

The role includes completing and certifying applications, conducting pre-assessments, processing changes, and scheduling appointments for program rules with referrals to additional programs. The position emphasizes strong office skills, bilingual ability (Spanish/English preferred), and the ability to multitask in a busy environment.