Intake Certification Specialist -Seasonal

New Opportunities, Inc.

Waterbury (CT)

On-site

USD 23,000 - 26,000

Full time

14 days+

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Benefits offered by this job

Sick Time

Holiday Pay

Job summary

New Opportunities, Inc. is hiring for Seasonal Full‑time Energy Assistance positions in the Waterbury and Meriden area. The role pays $17.25 per hour for a 40-hour week, with an Monday–Friday 8am–5pm schedule and on-site work.

You will evaluate client applications, determine eligibility, enter data, verify documents, and guide clients through the process to help them secure heating assistance. Strong data entry and communication skills are essential.

Qualifications

High school diploma or equivalent; additional education or experience in social services or related fields is preferred.
Strong attention to detail and accuracy in data entry and documentation review.
Excellent communication skills, both verbal and written.
Ability to assess eligibility criteria and interpret program guidelines.
Proficiency with computer systems, data management, and Microsoft Office Suite.
Compassionate and respectful approach when interacting with clients.
Ability to work independently and as part of a team in a fast‑paced environment.
Prior experience in social services, case management, or related roles is a plus.
Valid Driver’s license and transportation to community intake sites.

Responsibilities

Accurately enter all client information required for energy assistance applications into the system.
Verify the correctness and completeness of all submitted documentation.
Determine client eligibility based on program criteria and available documentation.
Configure income sources and convert them into monthly income figures for assessment.
Notify clients of their award amount or ineligibility status in a clear and professional manner.
Refer ineligible households to other available fuel assistance programs and resources.
Maintain detailed records of client interactions and application statuses.
Collaborate with team members to ensure smooth processing of applications and compliance with program guidelines.

Skills

Data entry

Attention to detail

Communication

Eligibility assessment

Microsoft Office

Compassionate approach

Independence & teamwork

Experience in social services

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Computer systems

Job description

Description

Seasonal Full-time positions

Meriden and Waterbury area

$17.25 per hour; 40 hours per week

Monday thru Friday 8am to 5pm

Responsible for evaluating client applications for Energy Assistance programs, ensuring accurate eligibility determinations, and guiding clients through the application process. Your work will directly impact individuals and families seeking support for their home heating needs, contributing to our mission of providing essential services to the community.

Key Responsibilities:

Accurately enter all client information required for energy assistance applications into the system.
Verify the correctness and completeness of all submitted documentation.
Determine client eligibility based on program criteria and available documentation.
Configure income sources and convert them into monthly income figures for assessment.
Notify clients of their award amount or ineligibility status in a clear and professional manner.
Refer ineligible households to other available fuel assistance programs and resources.
Maintain detailed records of client interactions and application statuses.
Collaborate with team members to ensure smooth processing of applications and compliance with program guidelines.

Requirements

Skills and Qualifications:

High school diploma or equivalent; additional education or experience in social services or related fields is preferred.
Strong attention to detail and accuracy in data entry and documentation review.
Excellent communication skills, both verbal and written.
Ability to assess eligibility criteria and interpret program guidelines.
Proficiency with computer systems, data management, and Microsoft Office Suite.
Compassionate and respectful approach when interacting with clients.
Ability to work independently and as part of a team in a fast‑paced environment.
Prior experience in social services, case management, or related roles is a plus.
Valid Driver’s license and transportation to community intake sites.

Benefits Include:

Sick Time
Holiday Pay

New Opportunities' mission is to improve the quality of life for economically disadvantaged individuals by providing the necessary resources to increase their standard of living, foster self‑improvement, and maximize self‑empowerment.

New Opportunities Inc. is the community action agency that serves Waterbury, Meriden, Torrington and 22 surrounding Connecticut towns. We offer a variety of social service programs designed to eliminate poverty and assist people in need.

Headquartered in Waterbury and the cities fourth largest employer, New Opportunities has additional offices in Meriden, Torrington, Danbury and Thomaston for the convenience of those they serve. Annually, more than 61,000 individuals benefit from programs offered at this agency, guided by the New Opportunities staff who helped them find the way to meet their needs.

In accordance with the mission of New Opportunities, the Agency aims to increase the self‑sufficiency of its customers and support their move out of poverty toward a more middle‑class lifestyle.

In 1964, the Agency incorporated as a private non‑profit corporation in the State of Connecticut and is a tax‑exempt 501 (c) (3) organization. With an annual budget for 2014 in excess of $41 million dollars, New Opportunities administers more than 50 social service programs targeted to the low‑income, elderly and disabled communities.

While the range of programs is broad, they fall into one or more of the following categories: