Intake Specialist - Compass

Open Sky Community Services Inc.; Worcester (MA); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent supervision

Generous paid time off

Tuition reimbursement

Descripción de la vacante

Open Sky Community Services is seeking an Intake Specialist in Worcester, MA to welcome individuals into the Community Compass program and manage front desk operations. You will handle calls, scheduling, intakes, and initial needs assessments, guiding clients toward available benefits and community resources.

Role involves crisis coordination with providers and maintaining accurate documentation across systems, while fostering a supportive, trauma-informed environment for clients and staff.

Formación

• High School Diploma, GED, or equivalent, required.
• Lived experience, or minimum of 1 year experience working with people experiencing homelessness, justice involvement, serious and persistent mental illness, substance use disorder, or other underserved populations required.
• Valid driver's license and acceptable driving record, required.

Responsabilidades

• Complete intakes, screenings, and needs assessments to identify service needs, strengths, and goals.
• Provide navigation and care coordination services, including referrals, follow-up support, and linkage to community resources.
• Assist individuals with accessing healthcare, behavioral health treatment, recovery services, housing resources, benefits, employment supports, and other community services.
• Monitor and track referrals to ensure successful connections to services and address barriers to engagement.
• Assist with data entry and documentation in RedCap, EIM/ESM, eHana, the triage tracker, and other required systems.
• Evaluate individuals' needs and service preferences while identifying available resources and supports.
• Provide crisis intervention and coordination with internal and external providers when appropriate.
• Complete all required documentation in a timely, accurate, and professional manner.
• Support a welcoming, respectful, and recovery-oriented environment for all members and visitors.
• Collaborate with program staff and community partners to ensure coordinated, person-centered service delivery.

Conocimientos

Lived experience

Educación

High School Diploma

Herramientas

RedCap

EIM/ESM

eHana

Triage tracker

Descripción del empleo

Job Description

Open Sky Community Services is excited to offer Community Compass, a community-driven drop-in center designed to support individuals impacted by justice system involvement, homelessness, substance use, mental health challenges, and other barriers to stability. Community Compass fosters active community engagement and provides a safe, judgment-free, resource-rich environment that promotes personal growth, recovery, and successful community integration. The program offers access to outreach and engagement services, food and nutrition assistance, housing support, healthcare and behavioral health services, recovery support, educational opportunities, employment resources, and other individualized services based on each person's goals and needs.

The Intake Specialist serves as the first point of contact, welcoming individuals and families into the program. They oversee daily front desk operations, answer phone calls, assist with staff and space scheduling, manage office mail and deliveries, coordinate crisis response supports, and complete intakes and initial needs assessments. The Intake Specialist also provides navigation and care coordination services, helping individuals identify goals, access benefits and resources, connect with service providers, and successfully engage with community supports.

Other Key Responsibilities

• Complete intakes, screenings, and needs assessments to identify service needs, strengths, and goals.
• Provide navigation and care coordination services, including referrals, follow-up support, and linkage to community resources.
• Assist individuals with accessing healthcare, behavioral health treatment, recovery services, housing resources, benefits, employment supports, and other community services.
• Monitor and track referrals to ensure successful connections to services and address barriers to engagement.
• Assist with data entry and documentation in RedCap, EIM/ESM, eHana, the triage tracker, and other required systems.
• Evaluate individuals' needs and service preferences while identifying available resources and supports.
• Provide crisis intervention and coordination with internal and external providers when appropriate.
• Complete all required documentation in a timely, accurate, and professional manner.
• Support a welcoming, respectful, and recovery-oriented environment for all members and visitors.
• Collaborate with program staff and community partners to ensure coordinated, person-centered service delivery.

Qualifications

• High School Diploma, GED, or equivalent, required.
• Lived experience, or minimum of 1 year experience working with people experiencing homelessness, justice involvement, serious and persistent mental illness, substance use disorder, or other underserved populations required.
• Valid driver's license and acceptable driving record, required.

Pay Range

$22.07 - $22.07

About Us

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life. Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL. At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond. As a trauma-informed organization, Open Sky strives for transparency, sensitivity, and a workplace culture that values diverse perspectives, continuous learning, and employee well-being. Our commitment to creating a positive and supportive work environment has earned Open Sky repeated recognition as a Top Workplace, including honors from USA TODAY, The Boston Globe, and the national Top Workplaces program. Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

Benefits of Working for Open Sky Include

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays.
• Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.

Thank you for your interest in Open Sky Community Services - Where Your Work Matters! Open Sky Community Services, Inc. offers a wide range of services for adults, adolescents, and children experiencing mental health challenges, developmental and intellectual disabilities, substance use disorders, brain injury, homelessness and other complex challenges. Open Sky has 1,300 employees, an annual budget of over $100 million and more than 100 programs throughout the region serving more than 8,000 individuals. We support those we serve to achieve their definition of wellness, and pursue the opportunities and relationships that are meaningful to them. We help them see beyond what they thought was possible, to find their open sky. For more information, please visit www.openskycs.org.