Clinic Front Office Supervisor - Patient Access Leader

Pine Rest Christian Mental Health Svc; United States; On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Wellness programs

PTO

403(b) retirement

Tuition reimbursement

Career growth

Job summary

Pine Rest Christian Mental Health Svc is seeking an organized leader to oversee the daily operations of the outpatient clinic front office in Grand Rapids, MI. As the Support Staff Supervisor, you will guide administrative staff, coordinate scheduling, and partner with leadership to improve workflows while ensuring patient access and service quality.

This on-site, non-exempt role focuses on staff development, frontline customer service, and efficient operations within a behavioral health

Qualifications

• Required High school diploma or equivalent.
• Minimum of one year of leadership, supervisory, team lead, or people management experience required.
• Experience may include direct or indirect leadership responsibilities, such as coordinating workflows, directing the work of others, training staff, or providing day-to-day operational oversight.
• Strong organizational, communication, and customer service skills.
• Ability to prioritize competing responsibilities and work effectively in a fast-paced environment.
• Proficiency with technology and electronic systems.
• Preferred Three or more years of supervisory or leadership experience.
• Experience leading teams in a healthcare, medical office, behavioral health, or customer service setting.
• Experience with scheduling, clinic operations, or administrative workflow management.
• Experience with EPIC, the electronic health record (HER) software system.

Responsibilities

• Lead, coach, and develop front office and administrative support staff.
• Coordinate staff scheduling, workload distribution, and daily clinic operations.
• Support hiring, onboarding, training, and performance management processes.
• Partner with clinic leadership to improve workflows and operational efficiency.
• Monitor provider schedules and help support timely patient access to care.
• Provide exceptional customer service while addressing patient and staff concerns.
• Assist with reporting, data tracking, compliance activities and special projects.
• Foster a positive, collaborative, and patient-centered clinic environment.

Skills

Leadership

Team leadership

Customer service

Communication

Scheduling

Process improvement

EPIC EHR

Education

High school diploma or equivalent

Tools

EPIC EHR

Job description

Pine Rest Christian Mental Health Svc is seeking an organized leader to oversee the daily operations of the outpatient clinic front office in Grand Rapids, MI. As the Support Staff Supervisor, you will guide administrative staff, coordinate scheduling, and partner with leadership to improve workflows while ensuring patient access and service quality.

This on-site, non-exempt role focuses on staff development, frontline customer service, and efficient operations within a behavioral health