CBHI Intake & Admissions Specialist (Hybrid)

Northeast Family Services; Massachusetts; Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Summer Fridays schedule

Health, dental & vision

3 weeks paid vacation

11 paid holidays

401k with up to 4% match

Company laptop and cell phone

Job summary

Northeast Family Services is seeking an experienced CBHI Intake Coordinator in Massachusetts to manage registration and admissions for five regions. This role collaborates with referral sources across the full referral, waitlist, and assignment workflow, and handles intake paperwork and clinical documentation including assessments and treatment plans.

The ideal candidate is highly organized, detail-oriented, and knowledgeable about payer portals, co-pays, deductibles, and health benefits.

Qualifications

• Experience working with and helping clients/families with complex behavioral health needs.
• Prior experience in behavioral health field and familiarity with CBHI performance specifications.
• Extensive knowledge or experience assessing appropriate level of care for CBHI services and triage of crisis, safety, risk.
• At least 1 year of patient intake and scheduling experience.
• Experience reviewing comprehensive assessments and treatment plans.
• Working knowledge of insurance benefits and authorizations.
• Strong computer literacy including MS Office and Electronic Health Records (EHR).
• Ability to maintain client and company confidences.
• Excellent communication, customer service, and problem-solving skills; stay composed under stress.
• Strong time management and organizational skills.

Responsibilities

• Manage all aspects of registration and admissions for five MA regions.
• Coordinate with referral sources throughout referral, waitlist, and assignment processes.
• Process intake paperwork and clinical documentation such as assessments and treatment plans.
• Maintain Massachusetts Behavioral Health Access updates monthly.
• Answer incoming calls, gather referral information, verify insurance, schedule appointments.

Skills

Behavioral health experience

Interpersonal skills

Communication

Time management

Multidisciplinary teamwork

Tools

MS Office

Electronic Health Records (EHR)

Payer portals

Job description

Northeast Family Services is seeking an experienced CBHI Intake Coordinator in Massachusetts to manage registration and admissions for five regions. This role collaborates with referral sources across the full referral, waitlist, and assignment workflow, and handles intake paperwork and clinical documentation including assessments and treatment plans.

The ideal candidate is highly organized, detail-oriented, and knowledgeable about payer portals, co-pays, deductibles, and health benefits.