Intake and Scheduling Coordinator

SYNERGY HomeCare Franchising, LLC; Escondido (CA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Liability Insurance

Workers’ Compensation coverage

Unemployment insurance

Mileage compensation

Job summary

SYNERGY HomeCare Franchising, LLC is seeking an Intake & Scheduling Coordinator to support client intake and caregiver scheduling, ensuring compassionate, reliable care in the home. You will coordinate calls, gather essential information, and match clients with qualified caregivers in a fast‑paced environment.

The role emphasizes exceptional customer service, strong communication, and meticulous scheduling.

Qualifications

• Experience: One year in a home care setting preferred.
• Education: High school diploma.
• Skills: Exceptional customer service, time management, communication, and organizational skills.

Responsibilities

• Communicate with prospective clients and families
• Manage client intake calls and gather essential information
• Provide exemplary customer service and support
• Assist with home assessments and office tasks as needed
• Schedule caregivers with clients and communicate updates to all parties
• Confirm and update caregiver availability, including vacation, sick time, and holidays
• Document caregiver skills and attributes to ensure strong client‑caregiver matching
• Follow up with new caregiver hires to explain scheduling processes
• Build and maintain strong rapport with caregivers and clients
• Conduct new-hire orientation and assist with training

Skills

Customer service

Time management

Communication

Organizational skills

Education

High school diploma

Job description

Experience the SYNERGY HomeCare difference, where we are united under one purpose: bringing wholehearted, life‑energizing care to as many people as possible on their terms, in their own homes. And that starts with compassionate, detail‑oriented, care‑minded people like YOU.

When you join the SYNERGY HomeCare team, you will feel appreciated, recognized, and rewarded for the meaningful work you do. Our promise to clients is to provide full support for fuller lives and that begins with having someone like you guiding them through the intake process and ensuring they are matched with the right caregivers.

Do you:

• Enjoy serving others

• Have a big heart with a lot of love to share

• Excel at helping clients find the care they need

• Pay close attention to details

• Enjoy building relationships with clients and caregivers

• Thrive in a role that requires communication, coordination, and problem‑solving

If you answered yes, we would love to meet you. We are seeking an Intake & Scheduling Coordinator to join our independently owned and operated national agency. In this role, you will support both client intake and caregiver scheduling, helping create a world of care at home for people of all ages and abilities.

Benefits Include:

• Competitive pay ranges between($20 to $23/hour)

• Bonus opportunities

• Liability Insurance, Workers’ Compensation coverage, and unemployment insurance

• Mileage compensation

Primary Responsibilities:

• Communicate with prospective clients and families

• Manage client intake calls and gather essential information

• Provide exemplary customer service and support

• Assist with home assessments and office tasks as needed

• Schedule caregivers with clients and communicate updates to all parties

• Confirm and update caregiver availability, including vacation, sick time, and holidays

• Document caregiver skills and attributes to ensure strong client‑caregiver matching

• Follow up with new caregiver hires to explain scheduling processes

• Build and maintain strong rapport with caregivers and clients

• Conduct new-hire orientation and assist with training

Requirements:

• Experience: One year in a home care setting preferred

• Education: High school diploma

• Skills: Exceptional customer service, time management, communication, and organizational skills

• Characteristics: Self‑motivated, autonomous, willing to learn, and able to thrive in a fast‑paced environment