Care Coordination & Client Scheduling Specialist

SYNERGY HomeCare Franchising, LLC; Escondido (CA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Liability Insurance

Workers’ Compensation coverage

Unemployment insurance

Mileage compensation

Job summary

SYNERGY HomeCare Franchising, LLC is seeking an Intake & Scheduling Coordinator to support client intake and caregiver scheduling, ensuring compassionate, reliable care in the home. You will coordinate calls, gather essential information, and match clients with qualified caregivers in a fast‑paced environment.

The role emphasizes exceptional customer service, strong communication, and meticulous scheduling.

Qualifications

• Experience: One year in a home care setting preferred.
• Education: High school diploma.
• Skills: Exceptional customer service, time management, communication, and organizational skills.

Responsibilities

• Communicate with prospective clients and families
• Manage client intake calls and gather essential information
• Provide exemplary customer service and support
• Assist with home assessments and office tasks as needed
• Schedule caregivers with clients and communicate updates to all parties
• Confirm and update caregiver availability, including vacation, sick time, and holidays
• Document caregiver skills and attributes to ensure strong client‑caregiver matching
• Follow up with new caregiver hires to explain scheduling processes
• Build and maintain strong rapport with caregivers and clients
• Conduct new-hire orientation and assist with training

Skills

Customer service

Time management

Communication

Organizational skills

Education

High school diploma

Job description

SYNERGY HomeCare Franchising, LLC is seeking an Intake & Scheduling Coordinator to support client intake and caregiver scheduling, ensuring compassionate, reliable care in the home. You will coordinate calls, gather essential information, and match clients with qualified caregivers in a fast‑paced environment.

The role emphasizes exceptional customer service, strong communication, and meticulous scheduling.