Intake Advocate: Compassionate Call Center Pro

Utah Community Action; Salt Lake City (UT); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSA with up to $2,500 match + Telewell

401(k) with 5% company match

11 Paid Holidays + Paid Winter Break (

Job summary

Utah Community Action in Salt Lake City is seeking a Call Center Intake Advocate to serve as the welcoming first point of contact for clients seeking support and resources. This on-site, full-time role handles calls, screenings, and scheduling, with a trauma-informed, client-centered approach.

Candidates should have a High School Diploma or GED, strong communication skills, and proficiency with MS Office. Bilingual candidates (Spanish or Arabic) are a plus, and the team offers excellent benefits

Qualifications

• High School Diploma or GED required.
• MS Office experience required.

Responsibilities

• Answer incoming calls and voicemails and guide clients through programs and eligibility requirements.
• Complete initial screenings, process applications, gather documentation and schedule appointments.
• Connect clients with community resources and maintain a trauma-informed, client-centered approach.

Skills

Communication

Customer service

Multitasking

Problem solving

Interpersonal skills

Teamwork

Accountability

Confidentiality

English fluency

Education

High School Diploma or GED

Tools

MS Office

Data entry systems

Job description

Utah Community Action in Salt Lake City is seeking a Call Center Intake Advocate to serve as the welcoming first point of contact for clients seeking support and resources. This on-site, full-time role handles calls, screenings, and scheduling, with a trauma-informed, client-centered approach.

Candidates should have a High School Diploma or GED, strong communication skills, and proficiency with MS Office. Bilingual candidates (Spanish or Arabic) are a plus, and the team offers excellent benefits