Call Center Intake Advocate

Utah Community Action; Salt Lake City (UT); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSA with up to $2,500 match + Telewell

401(k) with 5% company match

11 Paid Holidays + Paid Winter Break (

Job summary

Utah Community Action in Salt Lake City is seeking a Call Center Intake Advocate to serve as the welcoming first point of contact for clients seeking support and resources. This on-site, full-time role handles calls, screenings, and scheduling, with a trauma-informed, client-centered approach.

Candidates should have a High School Diploma or GED, strong communication skills, and proficiency with MS Office. Bilingual candidates (Spanish or Arabic) are a plus, and the team offers excellent benefits

Qualifications

• High School Diploma or GED required.
• MS Office experience required.

Responsibilities

• Answer incoming calls and voicemails and guide clients through programs and eligibility requirements.
• Complete initial screenings, process applications, gather documentation and schedule appointments.
• Connect clients with community resources and maintain a trauma-informed, client-centered approach.

Skills

Communication

Customer service

Multitasking

Problem solving

Interpersonal skills

Teamwork

Accountability

Confidentiality

English fluency

Education

High School Diploma or GED

Tools

MS Office

Data entry systems

Job description

We're Hiring: Call Center Intake Advocate | $18.17/hr. + Amazing Benefits!

Location: 1240 American Beauty Dr, Salt Lake City | Schedule: Typically, Monday - Friday, 8:30 am - 5:00 pm (on-site) | Type: Full-Time | FLSA: Non-Exempt

Are you a person with a passion for helping others? Do you thrive in a fast-paced environment where compassion, teamwork, and problem-solving matter? We're looking for an Intake Advocate to be the welcoming first point of contact for clients seeking support and resources.

In this role, you'll answer incoming calls, return voicemails, guide clients through available programs and eligibility requirements, complete initial screenings, process applications, gather documentation, schedule appointments, and connect individuals and families with community resources. Using a trauma-informed, client-centered approach, you'll help ensure every client feels heard, respected, and supported.

What You'll Bring

• Outstanding communication and customer service skills
• Comfort using computers, MS Office, internet applications, and data entry systems
• Ability to multitask on a multi-line phone system in a busy environment
• Strong problem-solving and interpersonal skills
• A professional, compassionate, and team-oriented mindset
• High levels of accountability, confidentiality, and flexibility
• Confidence communicating in English, both written and verbal

What We're Looking For

Required:

• High School Diploma or GED
• MS Office experience

Preferred:

• Two years of nonprofit, customer service, or call center experience
• Bilingual in Spanish or Arabic

A Few Important Details

This position requires professionalism, reliability, teamwork, and a willingness to adapt to changing needs. Candidates must successfully pass a background check, drug/alcohol screening, sex offender registry check, child abuse/neglect check, and meet all Head Start Health requirements.

Physical demands are primarily desk-based and include continuous sitting, occasional standing/walking, and lifting to 10 pounds

Pay & Perks

• $18.17/hour
• Medical, Dental, and Vision Insurance
• HSA with up to $2,500 match + Telehealth access
• 401(k) with 5% company match
• 11 Paid Holidays + Paid Winter Break (Christmas-New Year's)
• 192 PTO hours annually + Weekly Paid Self-Care Hour
• Life & Disability Insurance, EAP, and more!

Why Utah Community Action?

At Utah Community Action, your work directly impacts lives. You'll be part of a mission-driven team that values compassion, professionalism, and community connection-while offering opportunities to grow and make a real difference every day.

If you're ready to support your community, grow with a mission-driven organization, and make every interaction count, we'd love to meet you!

Utah Community Action is an Equal Opportunity Employer and the agency prohibits discrimination and harassment because of a person's protected status such as race, color, national origin, religion, age (40 and over), physical or mental disability, genetic information, veteran, military service, gender, sex (including conditions of pregnancy), marital status, familial status, sexual orientation, gender identity or any other protected- group status.