Intake & Admissions Specialist (Evenings/Weekends)

Summit BHC; Lancaster (OH); Hybride; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Résumé du poste

The Aviary Recovery Center is seeking an Intake Coordinator to manage the front desk, perform phone triage, coordinate admissions, and verify insurance while supporting the admissions team. The role includes evenings, weekends, and on-call responsibilities in a full-time capacity at our Eolia, Missouri facility.

Ideal candidates have a High School Diploma, with a Bachelor’s in social work, psychology, or related field preferred, and healthcare admissions experience is a plus.

Qualifications

• High School Diploma or equivalent required; Bachelor’s Degree in social work, psychology, counseling, or related field preferred.
• 1+ years’ experience in healthcare admissions preferred, preferably in mental health or substance use disorder.
• Experience in client assessment, referral, treatment planning, and communication with external review organizations or comparable entities.
• Knowledge of community resources.
• Outstanding interpersonal and interviewing and assessment skills; telephone etiquette and paging procedures.

Responsabilités

• Conduct pre-admission assessments.
• Interview client, family members and/or collateral sources to assure intake criteria are met.
• Generate, guide, and lead discussions with referral sources for client support, conflict resolution and business development with other treatment and healthcare professionals.
• Respond to the needs of referred clients.
• Assess family needs for mediation, sober escort and intervention and determine appropriate professional resources.
• Decide which Interventionist and facility to recommend, dates, and travel.
• Work with other departments and external parties to ensure timely admission of clients.
• Document daily all activities, contacts, appointments, and events in the CRM; maintain admissions documentation.
• Verify insurance benefits for all clients on all private admissions.
• Screen calls from referrals and arrange transportation for admission.
• Maintain a waiting list for admissions and stay in contact with potential candidates.

Connaissances

Interpersonal skills

Interviewing

Assessment skills

Telephone etiquette

Formation

High School Diploma

Bachelor’s Degree in Social Work/Psychology/Counseling

Outils

CRM system

Description du poste

The Aviary Recovery Center is seeking an Intake Coordinator to manage the front desk, perform phone triage, coordinate admissions, and verify insurance while supporting the admissions team. The role includes evenings, weekends, and on-call responsibilities in a full-time capacity at our Eolia, Missouri facility.

Ideal candidates have a High School Diploma, with a Bachelor’s in social work, psychology, or related field preferred, and healthcare admissions experience is a plus.