Administrative Intake Support Specialist Full Time First/Second Shift with Every Other Weekend Rotation

Pine Rest Christian Mental Health Services; Grand Rapids (MI); Sur place; USD 25 000 - 35 000; Plein temps

Résumé du poste

Pine Rest Christian Mental Health Services in Grand Rapids, MI, is seeking an Administrative Intake Support Specialist to join a close-knit team delivering compassionate intake phone triage, patient reception, and admission processing aligned with patient needs.

You will handle crisis calls, perform urgent referrals, support insurance verification, and coordinate with a multidisciplinary team to ensure a smooth patient experience.

Qualifications

• Associate degree or equivalent knowledge, skills, experience and abilities required.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Interpersonal relationship skills necessary to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.

Responsabilités

• Professionally and calmly handles crisis calls to determine appropriate next steps in the assessment process.
• Complete phone triage intake for all HRS admission referrals.
• Reviews/monitors/collects program data, providing evaluation to enhance data.
• Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
• Performs related office duties such as patient registration, insurance verification and courtesy phone calls.
• Able to manage and implement emergency procedures for the entire organization.
• Manage switchboard operations for the entire organization, directing customers to the requested persons.
• Orient patient to assessment process and complete admission paperwork.

Connaissances

Crisis call handling

Phone triage

Customer service

Interpersonal communication

Multidisciplinary teamwork

Formation

Associate degree or equivalent

Description du poste

Work Shift
First Second Shift (United States of America)

Cost Center
151 Contact Center

Scheduled Weekly Hours
40

Work Shift
First Second Shift (United States of America)

What Will You Do? As an Administrative Intake Support Specialist at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. This position provides intake phone triage, customer reception, registration, external courtesy communication and completes admission in accordance with patient needs.

Administrative Intake Support Specialists are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties And Responsibilities

• Professionally and calmly handles crisis calls to determine appropriate next steps in the assessment process.
• Complete phone triage intake for all HRS admission referrals.
• Reviews/monitors/collects program data, providing evaluation to enhance data.
• Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
• Performs related office duties such as patient registration, insurance verification and courtesy phone calls.
• Able to manage and implement emergency procedures for the entire organization.
• Manage switchboard operations for the entire organization, directing customers to the requested persons.
• Orient patient to assessment process and complete admission paperwork.

What Does This Role Require?

Education/Experience

• Associate degree or equivalent knowledge, skills, experience and abilities required.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.

What Benefits Do We Offer?

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

The equivalent base pay range for this position is $17.90 - $25.06. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.