Intake & Admissions Specialist

Socket.dev; San Rafael (CA); On-site; USD 34,000 - 43,000; Full time

Job summary

Acadia Healthcare seeks an Intake Specialist in San Rafael, CA to manage the intake process for new clients. You will liaise with admissions, conduct initial assessments, review belongings for prohibited items, orient clients to the facility, and ensure all documents are completed accurately.

You will coordinate with clinical and care teams, schedule assessments, and provide exceptional customer service while complying with confidentiality and facility policies.

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in patient care/behavioral health setting preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with client/family of potential admissions to address questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for approvals and travel arrangements.
• Establishes professional rapport with client to ensure they feel welcomed upon arrival.
• Support arrival process including coordinating assessment/bed placement and searches of client belongings for prohibited items.
• Orient client to the facility.
• Liaise with direct care/nursing/clinical team to set up a treatment plan/schedule as needed.
• Ensure intake paperwork is completed timely and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Skills

Communication skills

Customer service

Team collaboration

Education

High school diploma

Job description

Acadia Healthcare seeks an Intake Specialist in San Rafael, CA to manage the intake process for new clients. You will liaise with admissions, conduct initial assessments, review belongings for prohibited items, orient clients to the facility, and ensure all documents are completed accurately.

You will coordinate with clinical and care teams, schedule assessments, and provide exceptional customer service while complying with confidentiality and facility policies.