Insurance Verification & Patient Access Specialist

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 21,000 - 34,000; Full time

Job summary

Tallahassee Memorial HealthCare (TMH) is a private, nonprofit healthcare system serving a 22-county region in North Florida and South Georgia. The role focuses on verifying patient insurance details, communicating with physicians and payers, and assisting financial counseling to ensure accurate billing and efficient patient access.

The position emphasizes high-quality customer service and adherence to hospital policies.

Qualifications

• High school diploma or equivalent. HR may accept relevant experience in lieu of education.
• Experience in a healthcare or hospital reception/administrative role is a plus.

Responsibilities

• Ensures patients have correct insurance plan, policy number, and authorization number.
• Uses excellent customer service when working with physician offices, payers, and patients.
• Communicates financial and insurance information to Case Management, Utilization Management, and Financial Counseling teams.
• Follows the facility's policies, procedures, and standards.

Skills

Customer service

Communication

Team collaboration

Education

High school diploma

Associate degree in medical terminology or health care management

Job description

Tallahassee Memorial HealthCare (TMH) is a private, nonprofit healthcare system serving a 22-county region in North Florida and South Georgia. The role focuses on verifying patient insurance details, communicating with physicians and payers, and assisting financial counseling to ensure accurate billing and efficient patient access.

The position emphasizes high-quality customer service and adherence to hospital policies.