Insurance Verification & Patient Access Specialist

Tallahassee Memorial HealthCare, Inc.; Tallahassee (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Tallahassee Memorial Healthcare is seeking a Patient Access Representative to verify insurance coverage, authorization, and patient details at the point of service. You will interact with physician offices, third-party payers, and patients to ensure accurate information and smooth processes.

Success requires strong customer service, attention to detail, and the ability to communicate complex financial information clearly. This role reports to the RN/Nurse Manager within a hospital setting.

Qualifications

• High school diploma or equivalent.
• HR may accept relevant, directly related professional experience in lieu of required education.
• Associate degree in medical terminology or health care management is preferred.
• One year of experience in reception, customer service, and/or record keeping is required.

Responsibilities

• Ensures patients have correct insurance plan, policy number, and authorization number.
• Uses excellent customer service when interacting with physician offices, payers, and patients.
• Communicates financial and insurance information to Case Management, Utilization Management, and Financial Counseling staff.
• Performs duties in line with facility policies and standards.

Education

High school diploma or equivalent

Associate degree in medical terminology or health care management

Job description

Tallahassee Memorial Healthcare is seeking a Patient Access Representative to verify insurance coverage, authorization, and patient details at the point of service. You will interact with physician offices, third-party payers, and patients to ensure accurate information and smooth processes.

Success requires strong customer service, attention to detail, and the ability to communicate complex financial information clearly. This role reports to the RN/Nurse Manager within a hospital setting.