Insurance Training & Service Excellence Coach

Strive Solutions; St. Louis (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Strive Solutions in St. Louis, MO, seeks an Associate Trainer to deliver classroom and virtual training for new hires and staff on insurance products, member service standards, and safety-focused processes.

You will develop and update training materials, track learner progress, provide coaching to improve performance, and help sustain a member-first culture focused on safe, reliable service. This role collaborates with operations and finance teams to ensure practical, outcomes-driven training.

Qualifications

• Strong presentation and facilitation abilities.
• Knowledge transfer and coaching expertise.
• Comfort with classroom and virtual delivery.
• Commitment to safety and customer service excellence.

Responsibilities

• Develop, revise, and maintain training materials.
• Track learner progress and training outcomes.
• Provide coaching and guidance to improve performance.
• Support a member-first, mission-driven culture focused on safe, reliable, value-driven service.

Skills

Presentation skills

Facilitation

Knowledge transfer

Coaching

Performance improvement

Classroom delivery

Job description

Strive Solutions in St. Louis, MO, seeks an Associate Trainer to deliver classroom and virtual training for new hires and staff on insurance products, member service standards, and safety-focused processes.

You will develop and update training materials, track learner progress, provide coaching to improve performance, and help sustain a member-first culture focused on safe, reliable service. This role collaborates with operations and finance teams to ensure practical, outcomes-driven training.