Insurance Tech TPM — ITSM & Transformation Lead

Tech Mirrors; Madison (WI); On-site; USD 120,000 - 150,000; Full time

Job summary

Tech Mirrors seeks an experienced Technical Program Manager with insurance domain and ITSM expertise to lead large-scale modernization and IT programs in Madison, WI. The role requires coordinating across technology, operations, architecture, security, vendors, and leadership to deliver on time and with quality.

The TPM will bridge business, product, engineering, and operations, ensuring programs align with the insurance value chain and regulatory requirements, while driving operational

Qualifications

• Experience as a Technical Program Manager (TPM).
• Strong insurance domain expertise.
• IT Service Management (ITSM) experience.
• Understanding of the insurance value chain (policy admin, underwriting, claims, billing, customer servicing).
• Hands-on knowledge of ITSM processes.

Responsibilities

• Lead complex technology programs across application modernization, insurance platforms, service operations, and digital transformation initiatives.
• Coordinate across Business, Product, Engineering, Infrastructure, IT Operations, Architecture, Security, Vendors, and senior leadership.
• Ensure programs are delivered on time, within scope, and with the required quality and operational readiness.
• Apply understanding of the insurance value chain (policy administration, underwriting, claims, billing, customer servicing).
• Support programs involving insurance technology platforms and IT Service Management processes.

Skills

Technical program management

Insurance domain expertise

ITSM experience

Cross-functional coordination

Job description

Tech Mirrors seeks an experienced Technical Program Manager with insurance domain and ITSM expertise to lead large-scale modernization and IT programs in Madison, WI. The role requires coordinating across technology, operations, architecture, security, vendors, and leadership to deliver on time and with quality.

The TPM will bridge business, product, engineering, and operations, ensuring programs align with the insurance value chain and regulatory requirements, while driving operational