Program Manager with Insurance & IT Service Management C2c Madison, WI

Tech Mirrors; Madison (WI); Sur place; USD 120 000 - 150 000; Plein temps

Résumé du poste

Tech Mirrors seeks an experienced Technical Program Manager with insurance domain and ITSM expertise to lead large-scale modernization and IT programs in Madison, WI. The role requires coordinating across technology, operations, architecture, security, vendors, and leadership to deliver on time and with quality.

The TPM will bridge business, product, engineering, and operations, ensuring programs align with the insurance value chain and regulatory requirements, while driving operational

Qualifications

• Experience as a Technical Program Manager (TPM).
• Strong insurance domain expertise.
• IT Service Management (ITSM) experience.
• Understanding of the insurance value chain (policy admin, underwriting, claims, billing, customer servicing).
• Hands-on knowledge of ITSM processes.

Responsabilités

• Lead complex technology programs across application modernization, insurance platforms, service operations, and digital transformation initiatives.
• Coordinate across Business, Product, Engineering, Infrastructure, IT Operations, Architecture, Security, Vendors, and senior leadership.
• Ensure programs are delivered on time, within scope, and with the required quality and operational readiness.
• Apply understanding of the insurance value chain (policy administration, underwriting, claims, billing, customer servicing).
• Support programs involving insurance technology platforms and IT Service Management processes.

Connaissances

Technical program management

Insurance domain expertise

ITSM experience

Cross-functional coordination

Description du poste

Position: Technical Program Manager – Insurance & IT Service Management

Location: Madison, WI – Onsite

Contract: 6-12+ Months

Candidates with strong Technical Program Management, insurance domain, and ITSM experience. Screen for hands‑on knowledge of insurance value‑chain functions and experience coordinating across technology, operations, architecture, security, vendors, and senior leadership.

Overview / Summary

We are seeking an experienced Technical Program Manager (TPM) with strong insurance domain expertise and IT Service Management (ITSM) experience to lead complex technology programs across application modernization, insurance platforms, service operations, and digital transformation initiatives.

The ideal candidate will bridge Business, Product, Engineering, Infrastructure, IT Operations, Architecture, Security, Vendors, and senior leadership to ensure programs are delivered on time, within scope, with the required quality and operational readiness.

The role requires a strong understanding of the insurance value chain, including policy administration, underwriting, claims, billing, customer servicing, and insurance technology platforms, along with hands‑on knowledge of ITSM processes.

Key Responsibilities

• Lead complex technology programs across application modernization, insurance platforms, service operations, and digital transformation initiatives.
• Coordinate across Business, Product, Engineering, Infrastructure, IT Operations, Architecture, Security, Vendors, and senior leadership.
• Ensure programs are delivered on time, within scope, and with the required quality and operational readiness.
• Apply understanding of the insurance value chain, including policy administration, underwriting, claims, billing, and customer servicing.
• Support programs involving insurance technology platforms and IT Service Management processes.

Required Qualifications

• Experience as a Technical Program Manager (TPM).
• Strong insurance domain expertise.
• IT Service Management (ITSM) experience.
• Strong understanding of the insurance value chain, including:
  • Policy administration
  • Underwriting
  • Claims
  • Billing
  • Customer servicing
  • Insurance technology platforms
• Hands‑on knowledge of ITSM processes.