Insurance Tech Customer Experience Specialist

Insurance Relief; San Francisco (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Insurance Relief in San Francisco, CA is seeking a Customer Service Representative to be the face of its fast-growing tech-insurance platform. You will handle a high volume of calls, assist clients with accounts and payments, and ensure timely renewals.

The role requires administrative, client-facing experience; MS Office and CRM skills are important. Bilingual Spanish is a plus.

This position offers a Monday–Friday schedule, comprehensive benefits, and opportunities for mentorship and growth.

Qualifications

• Experience in administrative, client-facing, or call center roles.
• Strong communication and problem-solving skills.
• Experience handling inbound and outbound calls.

Responsibilities

• Manage back-to-back inbound and outbound calls.
• Respond to inquiries regarding client accounts and payments.
• Be the face of the company as the first point of contact for urgent client needs.
• Complete daily duties such as ensuring invoices are paid and handling renewals.
• Document all account activity with regularly updated records.

Skills

Call center experience

Customer service

Administrative support

Bilingual Spanish

Tools

CRM systems

Microsoft Office

Job description

Insurance Relief in San Francisco, CA is seeking a Customer Service Representative to be the face of its fast-growing tech-insurance platform. You will handle a high volume of calls, assist clients with accounts and payments, and ensure timely renewals.

The role requires administrative, client-facing experience; MS Office and CRM skills are important. Bilingual Spanish is a plus.

This position offers a Monday–Friday schedule, comprehensive benefits, and opportunities for mentorship and growth.