In-Office Customer Care Specialist - Insurance Support (SF)

Harper; San Francisco (CA); Sur place; USD 32 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision insurance

Commuter benefits

Team meals and snacks

Résumé du poste

Harper in San Francisco, CA is hiring a full-time on-site Customer Support Associate to handle inbound and outbound calls with small business owners. You will assess needs, pull up accounts, and guide customers toward timely resolutions.

No insurance background is required; we will train you on the systems and playbooks. You’ll work shifts covering East and West Coast, emphasizing reliability, clarity, and proactive service. Competitive hourly pay and benefits.

Qualifications

• Strong phone communication and professional demeanor.
• Comfort with spreadsheets, email, a phone system, and internal tools.
• Able to work full-time, Monday–Friday, on-site in downtown San Francisco.
• Reliable attendance and punctuality.
• Legally authorized to work in the United States.

Responsabilités

• Answer inbound and outbound calls; pull up accounts and determine needs.
• Keep promises with precise callbacks.
• Manage payments, documents, renewals, and follow-ups to avoid lapses.
• Escalate issues by pulling in the right specialists when needed.
• Log interactions and keep a clean trail for the next teammate.

Connaissances

Strong phone communication

Basic computer comfort

Description du poste

Harper in San Francisco, CA is hiring a full-time on-site Customer Support Associate to handle inbound and outbound calls with small business owners. You will assess needs, pull up accounts, and guide customers toward timely resolutions.

No insurance background is required; we will train you on the systems and playbooks. You’ll work shifts covering East and West Coast, emphasizing reliability, clarity, and proactive service. Competitive hourly pay and benefits.